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What Is a Good NPS Score?

Success

Net promoter score—or NPS—has gained popular use across industries. Respondents answering 9 or 10 are considered promoters. Respondents answering 9 or 10 are considered promoters. Subtracting the percentage of detractors and passives from the percentage of promoters yields your NPS. And that’s it—away we go! Too obvious?

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7 Examples of Good Customer Service to Build Customer Loyalty

Success

These self-help pages may include FAQs, instructional videos, chatbots and community assistance message boards. Whether you ask open-ended questions or only one to understand your Net Promoter Score , it provides an opportunity to learn your customers’ likes, dislikes, and unmet desires. Social listening and response is key.

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Events on the Horizon

Productivityist

You can learn more about the event and get your tickets here , and be sure to use the promotional code VARDYGUEST to save 20% off the price. First up is Social Flow: How to Win at Social Media Without Losing Productivity , a joint effort between myself and Lorraine “Raincoaster” Murphy on Tuesday March 26th from 6–9 pm.

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Service Untitled» Blog Archive » Improve small business customer.

Service Untitled

Since Elizabeth has chosen at this time not to participate on social media sites such as Twitter or Facebook, her forum still gives her the opportunity to participate and answer questions or give suggestions. When the FAQ and forums are not enough to help her customers, Elizabeth also has a Help Desk. But not “personal.&#

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Free Failing

Productivityist

To celebrate the launch, he asked on his blog if readers would be willing to take on a challenge to help him promote it – and promote failure and fear in the process. Search UPCOMING SPEAKING EVENTS 04/02/13: Q College Victoria, BC 05/07/13: Social Media Camp Victoria, BC APP.NET GOOGLE+ VISIT MIKEVARDY.COM TWITTER FACEBOOK.

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7 Mighty Keys to Become a Freelance God |

Men With Pens

That means specializing by industry (such as high-tech or health care), medium (such as websites or social media), or an area of expertise (such as education or publishing). Marketing and promotions is an important part of any business. You can’t tell one from the other. So, who are you? Lucy Thorpe´s last blog.

2010 40
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Imperfection is a good thing | Men With Pens

Men With Pens

My Crazy Simple 7 Step Plan To Promote A New Post Reply Marlene ( @mo_flow ) April 21, 2010 at 12:16 pm This post is well timed for me. I suppose having a blog that no one reads isn’t going to help you much. And revealing your flaws would certainly help you attract more readers. Just thinking out loud here. So Be Happy Be In-Perfect.

2010 40