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Hard Skills vs. Soft Skills: What’s the Difference and Which Do I Need to Build?

Success

Examples of hard skills Think of hard skills not as particular jobs, but rather as quantifiable skills that may be needed for a specific cluster of occupations. For instance, customer service, sales and human resources, while having technical aspects, are more likely to require emotional intelligence to succeed.

Skills 300
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What Is Professional Development? We Unpack the Essentials

Success

Then, we’ll look at the benefits along with examples of how to achieve your biggest goals. It encompasses a broad spectrum of activities including online courses, mentorships and even top personal development books to assist you on your journey. Consider these examples of professional development.

Skills 312
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How the Best Hotels Win Repeat Bookings

The Small Business Blog

Follow these golden rules to build a reputation as a caring bed and breakfast, boutique hotel or national chain, to win repeat bookings. Convincing guests to stay at your hotel for a second or third time is up to eight times cheaper than winning a brand new customer. Here’s how to do it…. Offer the best nights’ sleep.

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How To Build A Thriving Coworking Community

Allwork

Often an indispensable component of a coworking operations team, community managers are recognized for their warm and welcoming personalities and their ability to provide top-quality customer service. An example is at Work.Life Old Street in London, where the circular kitchen facility is directly opposite the workspace entrance.

Calendars 298
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Why Is It Important To Enforce Your Pricing, Everywhere?

Allwork

This means that retailers can still offer discounts and promotions — for example, Alliance offers discounts on the setup fee rather than the products themselves. If you experience inconsistency in price even before you book a tour or buy a plan, what other inconsistencies can you expect further down the line?

Policies 259
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Customer Service Through Social Media: The game has changed

Customers Rock!

Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week. Plus, Harry interviewed me about my book, The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers. But are companies getting it?

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Book Review: The Customer Service Survival Kit

Service Untitled

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.