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InboxQ's Excellent Twitter Q&A User Survey

Small Business Labs

I wasn't familiar with InboxQ until I saw a reference to a survey they'd done in Entrepreneur's Why Savvy Businesses Field Customer Questions on Twitter.  " The research shows Twitter users like to ask questions, and when they ask companies questions they like to get answers.    . 

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Retail and the Growing Experience Economy

Small Business Labs

The New York Times article Stores Suffer From a Shift of Behavior in Buyers  covers the growing consumer trend towards purchasing experiences over objects. But the rise of social media has led to people wanting experiences they can post about on Facebook, Instagram, Twitter and elsewhere. Of course, this is not a new trend.

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Tweets Not All Sweet on Black Friday

Customers Rock!

Consumers made their lists of who had the best deals, based on what they learned on Twitter and other sites. In a previous customer survey, Tealeaf found that 51% of online shoppers said social media had influenced their online transactions. 38% of customers were delighted with the online shopping experience.

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Choosing Between the Three Affiliate Marketing Models

Andrea Kalli

Generally, these actions include signing up for a free trial program, joining a new website, or completing an online survey. A lot of marketers prefer CPA offers to per-sale affiliate offers as they allow traffic to be monetized without requiring a purchase. This post was mentioned on Twitter by Tweets Traffic, John T.

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Deck the Halls… Organising your Office Christmas Party

Practically Perfect PA

To counteract this I sent out a really quick email survey asking the team what they wanted to do and how much they were willing to pay etc. For the quiet team I organised the following Christmas parties (through an events company): Dinner, drinks and a comedy show purchased through a package christmas party.

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‘Social listening’ can help businesses become more effective

Service Untitled

Through Facebook and Twitter, conversations can be measured to help attract new customers, and ultimately these customers can become advocates helping our businesses to grow. The company considers social media an extension of their brand, however it’s not that easy, and it’s not just about purchasing the software.

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Expert’s Corner: Delivering Voice of the Customer

Customers Rock!

It goes far beyond monitoring the chatter on Twitter and other social media platforms or performing your annual customer satisfaction survey. In fact, only 23 percent of the senior marketers surveyed said they were using enterprise technology to engage, listen and respond to customers in real-time. You get the picture.