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InboxQ's Excellent Twitter Q&A User Survey

Small Business Labs

I wasn't familiar with InboxQ until I saw a reference to a survey they'd done in Entrepreneur's Why Savvy Businesses Field Customer Questions on Twitter.  " The research shows Twitter users like to ask questions, and when they ask companies questions they like to get answers.    . 

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Retail and the Growing Experience Economy

Small Business Labs

The New York Times article Stores Suffer From a Shift of Behavior in Buyers  covers the growing consumer trend towards purchasing experiences over objects. But the rise of social media has led to people wanting experiences they can post about on Facebook, Instagram, Twitter and elsewhere.

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Tweets Not All Sweet on Black Friday

Customers Rock!

Social media has brought the customer experience more in-focus than ever before, and this became very apparent during the start of the 2010 holiday shopping season on Black Friday and Cyber Monday. Consumers made their lists of who had the best deals, based on what they learned on Twitter and other sites.

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Expert’s Corner: Delivering Voice of the Customer

Customers Rock!

We had a great discussion around listening to customers, gathering social media feedback and turning it into action inside of a company, and of course we talked about the NetPromoter score and how to use it strategically. Recently on Customers Rock! And it’s not as easy as it sounds. You get the picture. Image credit: TommL ).

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‘Social listening’ can help businesses become more effective

Service Untitled

The buzz phrase “social listening,” also known as social media monitoring, can help organizations and businesses be more effective and build stronger brand relationships. Perhaps the Dell story with the “power to do more” further explains the concept of “social listening.”

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Choosing Between the Three Affiliate Marketing Models

Andrea Kalli

Generally, these actions include signing up for a free trial program, joining a new website, or completing an online survey. A lot of marketers prefer CPA offers to per-sale affiliate offers as they allow traffic to be monetized without requiring a purchase. This post was mentioned on Twitter by Tweets Traffic, John T.

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Service Untitled» Blog Archive » Use social CRM to improve.

Service Untitled

The expansion of the social media therefore requires companies to be aware of what is being said about them and who is saying what about them. A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. Networking.