Customers Rock!

DECEMBER 6, 2010

Consumers made their lists of who had the best deals, based on what they learned on Twitter and other sites. The brave ones, armed with their mobile phones, made the trek into the brick-and-mortar retail stores to fight the crowds for their coveted items. 38% of customers were delighted with the online shopping experience.

Social Media 100

Social Media Holidays Twitter Purchasing 100

Service Untitled

OCTOBER 15, 2013

Through Facebook and Twitter, conversations can be measured to help attract new customers, and ultimately these customers can become advocates helping our businesses to grow. The company considers social media an extension of their brand, however it’s not that easy, and it’s not just about purchasing the software.

Social Media 40

Social Media Customer Service 2005 Twitter 40

Service Untitled

JUNE 5, 2012

It’s not that we need surveys to show which organizations step out of the box to ensure a concierge level of excellence so coveted by consumers; organizations like Zappos, Amazon, and Nordstrom essentially offer everyone “fantastic” service. In 2011, over 72.6 In 2011, over 72.6

Customer Service 40

Customer Service Purchasing Equipment 2011 40

Service Untitled

JUNE 21, 2011

Consumer Reports tell us that organizations rarely listen to the surveys they ask when we hear the infamous, “Your call is very important to us. So why do they insult us and make us want to throw our phones across the room as we try to make our way through the maze of the company phone tree? Please don’t hang up.&#

Customer Service 40

Customer Service Phones Agencies AT&T 40

Service Untitled

OCTOBER 25, 2010

A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. For instance, I have a Keurig coffee maker which I find incredible, yet I was not the purchaser. It can give the names of their children or favorite charities. Networking.

Social Media 40

Social Media Customer Service Etiquette 2010 40

Laughing all the Way to Work

SEPTEMBER 20, 2009

Telemarketing is my number one annoyance in advertising and as soon as I answer the phone and get that few seconds of dead air, that is my queue to hang up. I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate.

Fax 100

Fax Time Zones IAAP 2009 100

Stephanie LH Calahan

DECEMBER 10, 2010

The Spiral Notebook Purchase (and then use!) Use the notebook for everything you want to keep track of: to do lists, grocery lists, client meetings, phone calls, dreams and goals. " In some cases, it's 'Get the phone number." Start with 1 calendar preferably a smart phone and mark out time for everything.

AT&T 100

AT&T Calendars Social Media Stress 100