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What Is a Good NPS Score?

Success

Passives score between 7 and 8, whereas scores 0 through 6 refer to detractors. You may even use the survey as an opportunity for further direct engagement such as with follow-up direct calls, emails or product offerings. As a thank you, you email her a coupon for $20 shoes on sale for $15. And that’s it—away we go! Too obvious?

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Service Untitled» Blog Archive » Improve small business customer.

Service Untitled

Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? Her first strategy was to refer customers and contacts to a website, and there she introduced her knowledge base. It sounds very efficient.&#

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The Most Unconventional Book Review I've Ever Written

Productivityist

I usually refer to authors by their surname when doing any sort of mention in an article…unless I decide that using their given name feels more natural due to my personal experience with them. A lot of what Cal says in his book not only resonates with me now, but it applied to me nearly 7 years ago. Deliberate practice is a good idea too.

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A Return to OmniFocus

Productivityist

Photo credit: The Omni Group 1 I’m not saying that I need to be referring to OmniFocus all the time – or any productivity app for that matter – but since I wasn’t on a “pure” vacation I did need to check in with these tools regularly. For now, I’m getting on with achieving that balance.

2012 40
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Say No to Solo Work | Men With Pens

Men With Pens

That guy you referred a client to? You have social media friends, people you’ve met on blogs, your chat buddies or people you see regularly on forums. You can even send an email just to say hi. If our hotel is full, we will refer people to other luxury hotels in the area and visa versa. Remember Joe?

2010 40
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7 Mighty Keys to Become a Freelance God |

Men With Pens

That means specializing by industry (such as high-tech or health care), medium (such as websites or social media), or an area of expertise (such as education or publishing). Yes, you have to manage your time and you can’t email all day, but don’t get so efficient that you become unreachable and aloof.

2010 40
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Why Web Copy is More than Just Words | Men With Pens

Men With Pens

And somehow I had to choose which one to buy – I have no idea of what half the technical jargon is referring to. Top 7 social media guides to follow on twitter Reply Joseph May 27, 2010 at 1:05 pm Very true, with the large amount of information available writing a lot just to have words on a site won’t do you any good.

2010 40