Service Untitled

AUGUST 30, 2010

Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? Her first strategy was to refer customers and contacts to a website, and there she introduced her knowledge base.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Men With Pens

MARCH 9, 2010

One friend refers you to someone who only has an email address, a generic address like annepottertherapist@mail.com. Would you search online for Anne Potter before writing her an email? Compounding the problem was the president giving me an @comcast.net email address. They’re all small business owners.

2010 40

2010 AT&T Email Google 40

Men With Pens

JANUARY 21, 2010

Perhaps that’s why I drop in so many pop culture references… All kidding aside, showing “humanity&# on occasion is a great way to connect. Now I feel like James, who (apparently) can’t reference to anything “popular&#. I just think most of it wants your credit card. Anyways, nicely done.

2010 40

2010 AT&T Interviewing Learning 40

Men With Pens

JANUARY 5, 2010

For me, success means feeling content on my journey, instead of always reaching for that “when&# that Michael @remarkablogger refers to in his comment. We respect your email privacy Well never rent, sell, or otherwise share information we collect, because thatd be a violation of everything we believe in. "I Reply Go ahead.

2010 40

2010 Goals AT&T Travel 40