Remove Email Remove FAQ Remove Information Remove Social Media
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What Is a Good NPS Score?

Success

The first group spreads positive information about your company. You may even use the survey as an opportunity for further direct engagement such as with follow-up direct calls, emails or product offerings. As a thank you, you email her a coupon for $20 shoes on sale for $15. And that’s it—away we go! Too obvious?

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Top 3 Signs You Need to Redesign Your Client Experience

Jen Lawrence

We’re buried in emails. Clients who have to ask about next steps or for detailed information aren’t enjoying their time with you. And creating an FAQ document/page is not the solution. Are they giving you shout-outs on social media? We can’t seem to stay on top of things. People say they like you.

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Top 3 Signs You Need to Redesign Your Client Experience

Jen Lawrence

We’re buried in emails. Clients who have to ask about next steps or for detailed information aren’t enjoying their time with you. And creating an FAQ document/page is not the solution. Are they giving you shout-outs on social media? We can’t seem to stay on top of things. People say they like you.

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The One Email You Must Send Before You Go on Vacation

Productivityist

Productivityist.com by Mike Vardy Start Here Archives Store Contact The One Email You Must Send Before You Go on Vacation Posted on 09/21/2012 // 1 Comment It’s common practice to prepare an autoresponder for when you are going to be away from work for a lengthy period of time. Below I’ve offered some sample text for to you use as a template.

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The Search for My New Email App of Choice

Productivityist

Productivityist.com by Mike Vardy Start Here Archives Store Contact The Search for My New Email App of Choice Posted on 08/05/2012 // 7 Comments Ever since the news broke that Sparrow was no longer going to be developed , I began a search for my new mail application of choice in earnest. Wish me luck. (Or I simply don’t play like that.)

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The Search for My New Email App of Choice: Notify

Productivityist

Productivityist.com by Mike Vardy Start Here Archives Store Contact The Search for My New Email App of Choice: Notify Posted on 08/06/2012 // 6 Comments Before we get into this series, I want to reiterate that this is a search for my new email app of choice. Now that I’ve got that out of the way… on with the hunt!

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12 Customer Service Lessons

Make or Break Moments

Even online retailers need phone support (there’s nothing worse than going to a website and having to unravel the great mystery of figuring out how to contact them beyond the FAQ list!) Out-serve competitors (don’t bash them – just be better!) If you were going to add to the list – what would you add?