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What Is a Good NPS Score?

Success

The first group spreads positive information about your company. Your website, social media or app likely serve as your potential customer’s first experience with your business. Be sure to include a FAQ page based on the questions your clients ask most. And that’s it—away we go! Narrow your niche and find your uniqueness.

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Top 3 Signs You Need to Redesign Your Client Experience

Jen Lawrence

Clients who have to ask about next steps or for detailed information aren’t enjoying their time with you. And creating an FAQ document/page is not the solution. Are they giving you shout-outs on social media? People say they like you. Maybe they even give you a five-star review. That’s good, right?

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Top 3 Signs You Need to Redesign Your Client Experience

Jen Lawrence

Clients who have to ask about next steps or for detailed information aren’t enjoying their time with you. And creating an FAQ document/page is not the solution. Are they giving you shout-outs on social media? People say they like you. Maybe they even give you a five-star review. That’s good, right?

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Events on the Horizon

Productivityist

First up is Social Flow: How to Win at Social Media Without Losing Productivity , a joint effort between myself and Lorraine “Raincoaster” Murphy on Tuesday March 26th from 6–9 pm. For more information on this event, click here. 2 Finally, I’ll be appearing at Social Media Camp. Chapman, and more.

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12 Customer Service Lessons

Make or Break Moments

Even online retailers need phone support (there’s nothing worse than going to a website and having to unravel the great mystery of figuring out how to contact them beyond the FAQ list!) Out-serve competitors (don’t bash them – just be better!) If you were going to add to the list – what would you add?

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10 Marketing Rules these 10 Entrepreneurs Swear By

Success

In today’s world, peer-to-peer information strongly influences people’s purchasing decisions. We leverage customer questions and FAQ information to create content for the questions people are asking versus just trying to rank for keywords. Get social. Testimonials are essential. Give people what they want.

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Thinking Ahead

Productivityist

Related Posts: Resolve Why You Need to Be Ahead of Yourself Steve, Jack and Andy Dyscultured: Jobs, Jack and HP Take an iBow, Mr. Jobs 1 comments   Get Livefyre FAQ Sign in + Follow Post comment Link Newest | Oldest Ross Collicutt 5pts 1 Like Good post, Mike. I find it hard when I dont know information about the future though.

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