Remove Email Remove FAQ Remove Information Remove Phones
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What Makes Good Customer Service?

Success

Base your FAQ on firsthand knowledge of what customers need to know. These may include phone or SMS contact information, email and even a physical store or mailing address. Look at the internal flow of resources and information as the customer makes that journey. Examine customer service holistically, end-to-end.

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What Is a Good NPS Score?

Success

The first group spreads positive information about your company. You may even use the survey as an opportunity for further direct engagement such as with follow-up direct calls, emails or product offerings. As a thank you, you email her a coupon for $20 shoes on sale for $15. Follow up with a personal call or email.

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The One Email You Must Send Before You Go on Vacation

Productivityist

Productivityist.com by Mike Vardy Start Here Archives Store Contact The One Email You Must Send Before You Go on Vacation Posted on 09/21/2012 // 1 Comment It’s common practice to prepare an autoresponder for when you are going to be away from work for a lengthy period of time. Below I’ve offered some sample text for to you use as a template.

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12 Customer Service Lessons

Make or Break Moments

Even online retailers need phone support (there’s nothing worse than going to a website and having to unravel the great mystery of figuring out how to contact them beyond the FAQ list!) Out-serve competitors (don’t bash them – just be better!) If you were going to add to the list – what would you add?

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Blog Action Day 2008

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Blog Action Day 2008 Wednesday, October 15, 2008 at 1:00 am // By: ktcosmos // Category: Blogging As a participant in Blog Action Day 2008, I asked everyone I know for information on programs (actual or planned) which combat poverty.

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Creating Happy Customers: 3 High Impact, Low-Cost Techniques That will Make ‘Em Smile

Small Business CEO

Create an FAQ Page. Ensure you maintain your FAQ list and update it regularly as your products evolve and you notice that more people are asking a particular question or are inquiring about a specific topic. Don’t make the search for your contact information feel like trying to find a needle in a haystack!

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How to deal with angry online customers

Service Untitled

Here are a few suggestions: Always start out with a FAQ. Begin the process as soon as possible, and if you don’t have an immediate solution, then follow-up with an email or phone call as soon as you do. Offer relevant information. Have blogs for timely information. Communicate with your customers.