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What Makes Good Customer Service?

Success

Base your FAQ on firsthand knowledge of what customers need to know. These may include phone or SMS contact information, email and even a physical store or mailing address. Look at the internal flow of resources and information as the customer makes that journey. In each case, always include direct assistance options.

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What Is a Good NPS Score?

Success

The first group spreads positive information about your company. Be sure to include a FAQ page based on the questions your clients ask most. If you have an option for email inquiries, those messages should be treated with the same urgency as a phone call or text. ? And that’s it—away we go! This all may seem a very tall order.

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12 Customer Service Lessons

Make or Break Moments

Even online retailers need phone support (there’s nothing worse than going to a website and having to unravel the great mystery of figuring out how to contact them beyond the FAQ list!) Out-serve competitors (don’t bash them – just be better!) If you were going to add to the list – what would you add?

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Check Sheet – Why Use a Check Sheet?

Service Untitled

Check sheets (or tally sheets) are one of the seven management tools that organizations use to gather information to help monitor and improve quality. The beauty of using a check sheet is that it provides data (facts) about how a process is working and offers information about improvement opportunities.

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Blog Action Day 2008

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Blog Action Day 2008 Wednesday, October 15, 2008 at 1:00 am // By: ktcosmos // Category: Blogging As a participant in Blog Action Day 2008, I asked everyone I know for information on programs (actual or planned) which combat poverty.

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Creating Happy Customers: 3 High Impact, Low-Cost Techniques That will Make ‘Em Smile

Small Business CEO

Create an FAQ Page. Ensure you maintain your FAQ list and update it regularly as your products evolve and you notice that more people are asking a particular question or are inquiring about a specific topic. Don’t make the search for your contact information feel like trying to find a needle in a haystack!

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Tandem Social Networking

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Tandem Social Networking Wednesday, February 11, 2009 at 10:55 am // By: ktcosmos // Category: Blogging Harry Caray may be one of the best networkers ever, moving thousands of tone-deaf Cub fans to stand and sing at the top of their lungs. in our area.