Success
AUGUST 17, 2021
You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .
Allwork
JUNE 15, 2023
What’s going on: A survey published by KPMG , a professional services firm, reveals that almost two-thirds (65%) of the 225 U.S. executives surveyed believe generative AI will have a high or extremely high impact on their organization in the next three to five years.
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Allwork
MARCH 13, 2024
LexisNexis recently published its 2024 Future of Work Report , which surveyed over 500 professionals globally and took a closer look at the technology’s impact on the workforce.
Practically Perfect PA
JUNE 28, 2017
As professionals, we all recognise the huge moral and legal obligation to take more serious responsibility for the safety of our staff travelling on global business trips. This policy around Duty of Care is an important element of customer service for business travellers and TMC’s making online hotel bookings.
Workplace Insight
MARCH 9, 2023
A survey of 3,000 employees across the United States has shed light on the extent to which workers are concerned about the growth of artificial intelligence (AI) and its impact on their job security. The results of the survey also broke down workers’ concerns by industry.
Service Untitled
NOVEMBER 9, 2010
Do you think lawyers conduct surveys about customer satisfaction ? Actually, most attorneys I have spoken with in the last few days maintain that client relationships don’t fall under the topic of customer service. Possibly Related Posts: Customer service is for lawyers, too. Their expertise in legal.
Service Untitled
OCTOBER 28, 2010
Service Untitled The blog about customer service and the customer service experience. Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it?
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