Practically Perfect PA

JUNE 28, 2017

As professionals, we all recognise the huge moral and legal obligation to take more serious responsibility for the safety of our staff travelling on global business trips. This policy around Duty of Care is an important element of customer service for business travellers and TMC’s making online hotel bookings.

Travel 165

Travel Legal International Customer Service 165

Success

NOVEMBER 1, 2022

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. It will draw new clients as well.

Gifts 278

Gifts Customer Service Policies Social Media 278

On The Job

JULY 22, 2010

While many employers wring their hands over the use of social media by employees at work – fearing legal problems or lost productivity – the evidence is mounting that letting employees tweet or check Facebook during their workday is not only inevitable, but it may make good business sense. Heres the column I did for Gannett/USAToday.com.

Social Media 100

Social Media Facebook Twitter Legal 100