Professional Assistant Blog

JULY 17, 2009

Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?

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Customer Service 2008 Google Docs Cubicle 100

Service Untitled

APRIL 28, 2014

Tax season is finally over, and those economic gray hairs have been remanded back to the colorists at our hair salons, but budget cuts continue to show a significant decline in the Internal Revenue Service to the American public. Angry Customers Customer Satisfaction Customer Service Employees Specific Companies'

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LEADERASSISTANT.COM

DECEMBER 24, 2023

Maria Smith worked as a sales leader for Fortune 500 companies across three different industries, and now she helps leaders, employees, and organizations understand the science and benefits of goal-setting.

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Goals 2004 Restaurants Equipment 74

Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

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LEADERASSISTANT.COM

MARCH 12, 2023

In this episode, Lexi talks about working with international teams, transitioning from an executive assistant to a manager of EAs, and she also shares her experience moving into the software industry. She began her career at a non-profit organization and has since worked for both large public companies and small private companies.

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Management 2009 Restaurants Customer Service 98

Service Untitled

AUGUST 8, 2011

Once upon a time a client or customer would call a business on the telephone or write a letter; whether it was a complaint or compliment, the conversations remained private. As we fast forward to the 21st century however, organizations have been forced into finding new ways to deal with public feedback. photo credit: paulswansen.

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Success

OCTOBER 11, 2021

Likewise, engage with relevant organizations through donations or voluntarism. Or help a student through scholarship or simply taking on an intern from the local college. Create a positive company culture and constantly improve your customer service. Let business ethics be your guide.

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Budget Facebook Salary Resume 279

LEADERASSISTANT.COM

JULY 30, 2023

In this episode, Yolanda talks about changing how the world sees assistants, helping executives and other team members understand the significance of what an EA brings to an organization, and what makes an assistant a leader. LEADERSHIP QUOTE It always seems impossible until it’s done. –

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Service Untitled

NOVEMBER 1, 2011

JetBlue Flight 504 from Fort Lauderdale, Florida to Newark, New Jersey was diverted to Bradley International Airport in Connecticut at 1:30 on Saturday because of a freakish snow storm affecting the East Coast. The JetBlue website boasts the highest customer service rating among low-cost carriers. photo credit: prayitno.

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Allwork

MARCH 3, 2023

The office can be a cultural touchstone that inspires and reminds us why we’re part of the organization. It doesn’t matter how great the in-store experience is if you’re on hold with customer service for hours. It’s about connection and community.

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Ergonomics Equipment 2020 Customer Service 232

Office Dynamics

APRIL 5, 2017

Learn to be a catalyst for change in your organization and it will catapult your reputation. How can you deliver over-the-top customer service to your internal and external customers? Don’t wait for change to happen to you. Improve work systems and work-flow. Avoid accepting “what is.” Dare to cross boundaries!

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Administrative Professionals Assertiveness 2017 Customer Service 221

Service Untitled

DECEMBER 22, 2010

For as long as most of us can remember, the airlines industry has always scored the worst customer service marks on almost all surveys. A recent survey conducted by Consumer Travel Alliance revealed more than 50% of the participants rated the TSA as offering the worst customer service. photo credit: char1ie.

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All Things Admin

JANUARY 8, 2024

Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Example: An organization’s email usage policy that outlines rules for sending and receiving emails, including data protection and confidentiality guidelines.

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Energage

APRIL 12, 2016

Don’t celebrate too long: While it’s certainly great to enjoy success, organizations don’t benefit from resting or celebrating too much. “We The support includes a breadth of disciplines: legal, internal audit, actuarial, IT infrastructure, facilities, finance and accounting, and human resources. Internal Customer Service Focus.

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Practically Perfect PA

JUNE 8, 2017

When it comes to customer service, nothing is too much trouble for our approachable and capable team of venue finders. We pride ourselves on providing an exceptional service every time. Take a look at our customer feedback and discover why Function Fixers is held in such high regard. But don’t just take our word for it.

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Budget Negotiating Agencies Stress 159

Office Dynamics

APRIL 2, 2015

Organization skills. Customer-service focused. More free webinar events with Office Dynamics International: The post Qualities Of A Great Assistant appeared first on Office Dynamics. Good communication skills. Team player. Interpersonal communication skills. Detail oriented. Positive, can-do attitude. Accountable.

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Assertiveness Etiquette Administrative Professionals Skills 100

Make or Break Moments

JULY 1, 2010

I learned a great deal from her regarding social media marketing, organizing my time better and walked away with a lot of tools. June 20, 2010 Sheila Clover English , Social Network Committee Chair , International Thriller Writer’s Organization I didn’t know Sheila. She is engaging and fun as well!”

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Professional Assistant Blog

SEPTEMBER 9, 2008

Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.

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2008 Customer Service Cubicle Google Docs 100

Admin Awards

FEBRUARY 2, 2023

When my mom retired just shy of her 80th birthday from the profession, she was given a scrapbook that was packed with pages of pictures, letters and writings about what she meant to her co-workers and organization. They’re what I call the unicorns of the organization.

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Service Untitled

JANUARY 13, 2014

In the old days, customers didn’t have the advantage of the Internet to research issues. Possibly the organization has had issues with the precise complaint currently in dispute. Not every customer service representative is trained in conflict management and getting angry is surely not going to solve the problem.

Customer Service 40

Customer Service Etiquette Medical AT&T 40

Stephanie LH Calahan

SEPTEMBER 10, 2011

Get exposure to new organizing tools to help you stay on rack. the opportunity cost of bad customer service due to lost information, slow response time to internal or customer needs, or the frustration and stress of looking for lost information. Identify and change habits that get in your way. Call us 309.663.1360.

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Filing Legal Customer Service Stress 100

Service Untitled

SEPTEMBER 21, 2010

Service Untitled The blog about customer service and the customer service experience. Almost any company will state on a mission statement their commitment to excellent customer service, but how many of those organizations follow through on that campaign?

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Worxbee

MARCH 29, 2021

For example, many EAs find themselves asked to head up new internal committees or initiatives. Overall, it means being at the top of their game professionally, an uber-organizer, and a highly trusted confidante. For others, that might mean aspiring to working for bigger organizations.

Travel 52

Travel Skills Customer Service Project Management 52

Customers Rock!

APRIL 26, 2010

I love this idea of keeping customer comments visible to all in the organization. Do you listen to your customers enough to get these types of quotes? Or do you aggregate your customer feedback into several large categories so the true voice is lost? Where can you improve your customer listening?

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Social Media Customer Service Phones Holidays 100

Stephanie LH Calahan

JULY 1, 2011

.  In simple terms, a CRM tool if used correctly, can help you manage all of the communication you have with your prospects, clients/customers, people you network with, service providers and more.    It is your memory -- only organized!  Our great customer service! I know this to be true! 

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Interviewing Google Docs Customer Service Networking 100

LEADERASSISTANT.COM

NOVEMBER 26, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. That said, labels can help you stay organized and on task, so what should you do? —David K.,

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The Office Professionals Place

AUGUST 13, 2009

Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. Enhance your resume and get the Microsoft Office Specialist (MOS) certification or Microsoft Certified Application Specialist (MCAS). Get involved.

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IAAP Filing Administrative Professionals Skills 100

Ideas.Ted

JULY 8, 2021

The results: Increased productivity and creativity; improved recruitment and retention; less burnout for founders and leaders; and more balanced and sustainable lives for workers — all without cutting salaries or sacrificing customer service.

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Service Untitled

APRIL 30, 2009

Service Untitled The blog about customer service and the customer service experience. This idea can apply to customer service as well. The more each of your customer service representatives knows about what is going on at your company and with your products, the better decisions they can make.

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Office Depot Customer Service Etiquette 2006 40

Service Untitled

MAY 12, 2011

Therefore I contend that the total positive customer experience I want to appreciate is an organization’s total structure of all departments working together like a finely tuned machine. How emotional intelligence can help the customer experience Emotionally intelligent people are able to know and control their.

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Customer Service Social Media Equipment International 40

Small Business CEO

JANUARY 25, 2010

Health care organizations get compared by consumers to their auto insurance company, their bank and their cell phone companies. A customer’s last memory of service is rarely another organization of your type. For business to business companies, the comparisons may be different but they still happen. *

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Credit Card Customer Service PDF Phones 40

Recruit CRM

JUNE 17, 2021

Try your hands on various experiments with a variety of organic and paid acquisition channels. Secure customers accept payments or refunds. Look after customer accounts for non-payment and delayed payment. Sales representatives are both internal or external sales reps. Sales reps across almost every industry.

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Social Media Skills Salary International 52

Laughing all the Way to Work

JULY 12, 2010

The Stevie® Awards is a prestigious award honouring the achievements and positive contributions of organizations and business people worldwide. The fact that they have a category for Support Staffer of the Year is recognition of the important role support staff play in any organization. 411 Look Up 411.ca

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2010 Interviewing Time Zones IAAP 100

Service Untitled

AUGUST 26, 2010

Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list.

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Interviewing Customer Service Credit Card Networking 40

Service Untitled

JUNE 2, 2011

I’m not looking for an exterminator but it made me think about the importance of using what your organization does right and leveraging it as part of your marketing plan. The only way I knew to assess these kinds of companies (this was before Angie’s List) was to ask about their internal practices. Parents find comfort with that.

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Training Customer Service Purchasing International 40

Small Business CEO

DECEMBER 15, 2009

We all want to increase efficiency, and are often becoming more customer-driven. Organizations typically rely on a combination of major systems and manual transactions that are done off system. Some examples: Customer service calls need to record details about the call and any follow up. Internal processes.

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Small Business CEO

OCTOBER 14, 2013

Many businesses view social media as an extension of their marketing mix, customer service, and contact portal. New products are announced real time and services, such as those in restaurants, are easily searchable. IBM has been using an internal social and collaborative network since mid-2007. Businesses on Social Media.

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