Service Untitled

DECEMBER 10, 2010

A local jewelry store can promote a new designer, and invite customers for wine, cheese, and an exclusive premier of a new jewelry line. A real estate business might present a seminar on mortgages, home inspections, or how to spruce up your home to realize the maximum profit.

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Success

SEPTEMBER 1, 2023

You’ve jazzed up your LinkedIn profile. While statistically the start of the new year brings with it the hottest months to get hired, September is looking like a potential second choice, with employers heading into the holiday season, potentially needing more help and coming off the summer lull. You’ve optimized your resume.

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Service Untitled

FEBRUARY 27, 2013

According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. Customer service begins with employees who want to be working and doing their best.

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Service Untitled

APRIL 11, 2012

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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Service Untitled

APRIL 10, 2012

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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Service Untitled

JANUARY 31, 2011

Manchester Airport’s Terminal in London introduced holographic customer service agents today. Yes, no kidding, and the holographic images, reproduced from real-life customer agents Julie Caper and John Walsh have been deployed at the entrance to the security area of the airport. photo credit: ssoosay.

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Service Untitled

OCTOBER 2, 2012

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

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Service Untitled

APRIL 28, 2011

Green marketing is not just the weekend garden place you can go to buy fresh vegetables, fruits, and home-made goods in your community; it is a tried and true marketing strategy to get more customers and make more money. She tells people how plastics are made up of petroleum-based, and non biodegradable materials.

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Service Untitled

NOVEMBER 22, 2011

Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. Is customer satisfaction exploited by the fine print? photo credit: kholkute. photo credit: kholkute.

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Service Untitled

MAY 11, 2011

Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Even if you decide to send a holiday greeting, why not tie a small candy cane, a bell with a ribbon, or even a sealed piece of festive candy?

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Service Untitled

MAY 10, 2011

Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Even if you decide to send a holiday greeting, why not tie a small candy cane, a bell with a ribbon, or even a sealed piece of festive candy?

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Customer Service Gifts Holidays AT&T 40

Service Untitled

SEPTEMBER 15, 2011

Primarily the best defenses against customers sitting in front of their computers and buying products is to compete in price, selection, and customer service. Brick and mortar stores need to only take advantage of the human need and integrate expert, seamless customer service experiences to build loyalty.

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Service Untitled

NOVEMBER 19, 2010

It used to be my father and brothers enjoyed Thanksgiving Day for the good food and football, while my mother and I cleaned up and prepared for the biggest shopping event of the year. We would get up at 5:00 AM, and we were ready to join in the wild bewilderment of Black Friday. photo credit: SoWa Sundays.

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Service Untitled

NOVEMBER 26, 2012

Buffets traditionally save on labor costs and provide an excellent venue to showcase a restaurant’s best food and service. In a resort area such as South Florida, the ‘”WOW” experience includes customer service, atmosphere, cuisine, and of course – location. ” photo by: faith goble.

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Service Untitled

NOVEMBER 24, 2010

On Monday, Consumer Reports published its first Naughty and Nice Holiday List. CompUSA for charging restocking fees of “up to 25 percent&# of the purchase price on any product that doesn’t meet its return criteria. Their website does not offer a customer service phone number.

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The Small Business Blog

NOVEMBER 9, 2009

Small Business World News Round-up – 2009/11/10 by Stefan Töpfer on Nov 10, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Organizations are working to help them size up.

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The Small Business Blog

OCTOBER 26, 2009

Small Business world News Round-up – 2009/10/27 by Stefan Töpfer on Oct 27, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. — ST.

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2009 UPS 2007 2008 100

Service Untitled

DECEMBER 6, 2013

In a study titled “Amazon Can’t Do That” polling 1,500 consumers spanning the three generations of Millennial, Gen X, and Boomers research group, WD Partners concluded that shoppers still prefer feeling, walking around, and gathering with friends and families during the holiday shopping season. photo by: cruiznbye.

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Customers Rock!

MAY 5, 2011

I am finally ready, and what better way to start back up than to introduce you to my book. It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies).

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Service Untitled

DECEMBER 17, 2013

To add to the best product or service we can supply, can we then deliver more? How do we step out of the box to help our customers realize the extra mile is what we are anxious to provide? Most of us have experienced customer service at its best and its worst. Take that time to work on customer retention.

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Service Untitled

SEPTEMBER 4, 2013

Better yet, how do we deliver customer service above and beyond; services and products which shoot us out of that “good” box and upward towards the big blue sky of “great”? The task of customer feedback however, has now taken the social technology route – namely Facebook and Twitter.

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Service Untitled

NOVEMBER 28, 2011

In Hawaii, small businesses make up 98 percent of the 30,000 businesses, and where huge retail establishments can beat prices and offer a wider inventory of products, most consumers still believe in putting money back into their own communities.

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Eco-Office Gals

NOVEMBER 28, 2010

Granted Eco-Office Gals doesn’t offer anything that you can wrap up pretty and slap a bow on, but there are a few deals coming out for Cyber Monday that I would be crazy to keep to myself! FaceBook Fan Page Set Up. Match up your Fan Page to your New Twitter Layout! Pay only $40 to dress up your Fan Page for the New Year!

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2010 Purchasing Twitter Holidays 100

Service Untitled

DECEMBER 28, 2012

And the “WOW” customer service experience began. From the smiles of the welcoming staff as we drove up to the grand entrance, to the lobby with the vaulted ceilings, tufted sofas, and the attentive service personnel ready to direct their guests to whatever direction they might be headed, ensured a lasting family memory.

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Service Untitled

SEPTEMBER 10, 2009

Service Untitled The blog about customer service and the customer service experience. Yet, how often are you served and end up the only one in the equation doing the thanking? If all your customers exited tomorrow (which they certainly could), how well would you fare the day after tomorrow?

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Service Untitled

JULY 5, 2011

When you think of the convenience that online stores are open 24 hours a day, seven days a week, and 365 days per year, it can certainly make that July 4th celebration where area stores close for the holiday inconsequential, because if you feel like shopping, just hit any key on your computer. photo credit: besopha.

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Service Untitled

DECEMBER 28, 2010

Christmas is the time for good will toward shoppers, and with that in mind, Target, Wal-Mart, and Best Buy have dropped their re-stocking fees to boost customer service. Other stores, in an effort to boost customer loyalty offer generous return policies. What’s on the hard drive?

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Service Untitled

DECEMBER 30, 2010

Can you even imagine waiting all year for a great holiday weekend, and then getting stranded at an airport not just for hours, but two or three days? Brandon Macsata, a spokesperson for the Association for Airline Passenger Rights had this to comment; “The airlines just seem to be saying, ‘suck it up.’

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Service Untitled

DECEMBER 23, 2013

It seems the tchotcheke never showed up, so after a number of unsuccessful attempts to reach the company, the couple canceled their order via their Paypal account. The couple is taking this to court and have vowed not to give up. And we’re not giving up.” So let’s start from the beginning. No related posts.

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Service Untitled

DECEMBER 9, 2010

Customer experience doesn’t just begin and end with a visit to the store, an interaction with a sales representative, and the subsequent purchase of the product. It’s made up of details; lots of details both intentional and unintentional. Our overall customer experience is the quality aggregate of an entire organization.

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Service Untitled

JUNE 23, 2011

If we don’t appreciate our customers and tell them, there’s someone else who is waiting in the wings to take our place. Possibly Related Posts: Warm thoughts for customer service during the holidays You’re most likely sending out emails, brochures, and promotions with. photo credit: AuthenticEccentric.

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Customers Rock!

APRIL 26, 2010

As customer listening has become a common topic recently, I felt it would be helpful to post it again, especially as it discusses NON social media listening. Are we putting up walls between the enterprise and its customers? Or are we putting up walls dedicated to its customers?

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Social Media Customer Service Phones Holidays 100

Service Untitled

DECEMBER 13, 2010

Walmart never did explain the inconsistencies between the advertisement and what customers were told in the store, and it continues to bring up the often very confusing verbiage of the “fine print.&# So are we now forced to hire a lawyer to read the fine print for retailers’ holiday sales?

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Service Untitled

JULY 7, 2011

In the name of competition, fast food establishments are judged on their food, their customer service, and customer experiences. Customers want innovative meals, and they want great value with cheap prices. When one of the stores opened in Texas, traffic was backed up for miles. Good service valued over good food?

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Service Untitled

JANUARY 7, 2014

Pink (signed by the author himself) to all of our employees at A Small Orange as part of our holiday gift package. As a very service-centric company, we wanted to illustrate the fact that sales isn’t what it used to be and isn’t all about conning people into making a buying decision they otherwise would be against.

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Service Untitled

APRIL 5, 2011

It’s a fun time for families, and a great time to catch up with old friends. For instance, in the real estate profession, the economy has made such a profound impact on both buyers and sellers, customers and clients appreciate the updates. Send follow-up thank you notes and greetings at the right time.

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Service Untitled

APRIL 12, 2011

Keep in mind, for online issues, there’s no compassionate sales manager to speak with an angry customer to calm them down, nor is there an immediate way for a customer to find a resolution – that is unless you, as an online business, takes the responsibility of dealing with angry customers as a number one priority.

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