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APRIL 10, 2012

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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NOVEMBER 22, 2011

Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. Is customer satisfaction exploited by the fine print? photo credit: kholkute. photo credit: kholkute.

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MAY 11, 2011

Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Still a birthday card, a letter or a small gift honoring the occasion, gives you another opportunity to connect personally with someone.

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MAY 10, 2011

Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Still a birthday card, a letter or a small gift honoring the occasion, gives you another opportunity to connect personally with someone.

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Success

DECEMBER 14, 2022

In a time when the 24-hour news cycle bombards us with stories of tragedy, heartbreak and deceit, it can be difficult to keep our heads up and remain optimistic about the world we live in. The Jewish and Christian communities of Victoria quickly stepped up. More than $1 million was raised from people of all beliefs—including atheists.

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NOVEMBER 19, 2010

It used to be my father and brothers enjoyed Thanksgiving Day for the good food and football, while my mother and I cleaned up and prepared for the biggest shopping event of the year. We would get up at 5:00 AM, and we were ready to join in the wild bewilderment of Black Friday. photo credit: SoWa Sundays.

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DECEMBER 6, 2013

In a study titled “Amazon Can’t Do That” polling 1,500 consumers spanning the three generations of Millennial, Gen X, and Boomers research group, WD Partners concluded that shoppers still prefer feeling, walking around, and gathering with friends and families during the holiday shopping season. photo by: cruiznbye.

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NOVEMBER 24, 2010

On Monday, Consumer Reports published its first Naughty and Nice Holiday List. Wal-Mart for their return policy refunding cash (for purchases under $25), gift cards (for purchases over $25), or an even exchange. Their website does not offer a customer service phone number.

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DECEMBER 17, 2013

To add to the best product or service we can supply, can we then deliver more? How do we step out of the box to help our customers realize the extra mile is what we are anxious to provide? Most of us have experienced customer service at its best and its worst. Take that time to work on customer retention.

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Eco-Office Gals

NOVEMBER 28, 2010

Granted Eco-Office Gals doesn’t offer anything that you can wrap up pretty and slap a bow on, but there are a few deals coming out for Cyber Monday that I would be crazy to keep to myself! FaceBook Fan Page Set Up. Match up your Fan Page to your New Twitter Layout! Pay only $40 to dress up your Fan Page for the New Year!

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2010 Purchasing Twitter Holidays 100

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DECEMBER 28, 2010

Christmas is the time for good will toward shoppers, and with that in mind, Target, Wal-Mart, and Best Buy have dropped their re-stocking fees to boost customer service. Other stores, in an effort to boost customer loyalty offer generous return policies. What’s on the hard drive?

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DECEMBER 13, 2010

Walmart never did explain the inconsistencies between the advertisement and what customers were told in the store, and it continues to bring up the often very confusing verbiage of the “fine print.&# So are we now forced to hire a lawyer to read the fine print for retailers’ holiday sales?

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JANUARY 7, 2014

Pink (signed by the author himself) to all of our employees at A Small Orange as part of our holiday gift package. As a very service-centric company, we wanted to illustrate the fact that sales isn’t what it used to be and isn’t all about conning people into making a buying decision they otherwise would be against.

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Success

FEBRUARY 15, 2022

Leigh Burgess is a creative strategist who uses her gifts to help others. She is a leader who takes big swings and has created a multi-faceted organization dedicated to supporting clients and partners with strategic services, curated experiences and beautiful spaces. Leigh Burgess. CEO, founder, creative strategist. Paul Epstein.

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Men With Pens

FEBRUARY 21, 2010

That inspirational pat on the back shows up from time to time in my work, and it’s posts like this one about losing everything and this one about finding faith in your dreams again that leave me feeling good just for reading them. In fact, a friend of mine wrote out that last post by hand in blue and gold pen as a gift to me.

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Men With Pens

JANUARY 10, 2010

How To Promote Your Business On A Budget Reply James ( @MenwithPens ) January 11, 2010 at 7:06 am @Michael – I’m tossed up about that. In the past I have also seen people rise and fall, because they didn’t heed the saying “be nice to people on the way up because you might need them on the way back down&#.

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