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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

The agent pays to put them up in a luxury condo overnight, covers the change fees on their flights, and sells them a home the next day. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S.

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The September Surge Is Here: How Job Seekers Can Prepare to Land the Role

Success

You’ve jazzed up your LinkedIn profile. While statistically the start of the new year brings with it the hottest months to get hired, September is looking like a potential second choice, with employers heading into the holiday season, potentially needing more help and coming off the summer lull. You’ve optimized your resume.

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Sending flowers and customer service

Service Untitled

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. So what are the most important issues when dealing with flowers and customers?

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Sending flowers and customer service

Service Untitled

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. So what are the most important issues when dealing with flowers and customers?

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Celebrating National Customer Service Week by honoring the best

Service Untitled

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

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Improving the online holiday shopping experience

Service Untitled

It used to be my father and brothers enjoyed Thanksgiving Day for the good food and football, while my mother and I cleaned up and prepared for the biggest shopping event of the year. We would get up at 5:00 AM, and we were ready to join in the wild bewilderment of Black Friday. photo credit: SoWa Sundays.

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Small Business News World Round-up – 2009/12/08

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Ringing in the Holiday but Sharing the Bil l: For small businesses, shared office parties offer the feel of a big event at a lower cost — and without the planning headaches. OnlineOffice: Overview Get the Flash Player to see this player.

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