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Counting down holiday shopping days: Great customer service needed

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The National Retail Federation estimates the average jolly holiday shopper will conservatively spend $750 for family and friends this season. Of course that includes gifts, decorations, and greeting cards which we all like to share as the joys of the season take over our common sense.

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Warm thoughts for customer service during the holidays

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. - Take care of your customers and attract new ones. Think about buying some small branded useful gifts to give out as promotions; key chains, cups, coolers, umbrellas, etc. Customer Appreciation Day. Choose a theme to invite clients, customers, and their guests to your store for a special event.

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‘Tis the season to rev up the customer service

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Statistics for the 2011 shopping holiday season look a little scary for merchants this year. According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010. The average holiday shopper will spend 15 hours this season shopping for presents.

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29 Beautiful Stories That Will Restore Your Faith in Humanity

Success

Before becoming one of the most sought-after inspirational speakers on the TEDx roster, she rose through the ranks at Virgin Mobile Canada to earn the title Best Customer Service Agent in the Americas. It was three weeks after Christmas, so Rydzy knew the lack of presents made a dent in the man’s heart. ROBYN PASSANTE.

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Improving the online holiday shopping experience

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The holiday campaigns have begun; sales all over television, billboards, and online social media. Many of us shop at the last-minute, so customers want to be sure of time lines for delivery. There is nothing worse than being presented with hidden fees at checkout. So as a seasoned shopper, I look to the companies I trust.

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The golden rules of customer loyalty

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It’s well recognized amongst all business owners that it cost more money to find new customers than to keep the customers we already have while trying to attract more clients to climb aboard our growing organizations. The ultimate satisfaction for customers is receiving the best product at a reasonable and competitive cost.

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Is customer satisfaction exploited by the fine print?

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He received a flyer two days earlier advertising Walmart’s sale of a 32″ Emerson LCD television for $198 which Filimonchuk had planned to present to his teenage daughter Alexis for Christmas. So are we now forced to hire a lawyer to read the fine print for retailers’ holiday sales? photo credit: Chamber of Fea.