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Ep 212: Mariah Kerby on Discovering and Using Your Gifts, and Nurturing a Community of Growth for an Assistant Team

LEADERASSISTANT.COM

In this episode of The Leader Assistant Podcast, Mariah talks about seeing the assistant role as a viable career, discovering and using your gifts to support your executive, and nurturing a community of growth for an assistant team. LEADERSHIP QUOTE Don’t let anyone think less of you because you are young.

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Ep 252: Sage Johnson – Executive Assistant to the Co-CEOs of Catamount Constructors

LEADERASSISTANT.COM

(Be sure to check out the book Sage mentions in this episode -> The 29-Hour Work Day ) LEADERSHIP QUOTE When you choose the paradigm of service, looking at life through that paradigm, it turns everything you do from a job into a gift.

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Ep 246: Jared Kleinert – CEO of Offsite

LEADERASSISTANT.COM

LEADERSHIP QUOTE To give anything less than your best, is to sacrifice the gift. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Counting down holiday shopping days: Great customer service needed

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Of course that includes gifts, decorations, and greeting cards which we all like to share as the joys of the season take over our common sense. What we don’t like however, are problems with the merchandise or services we purchase. For many shoppers, the local mall is the venue of choice for holiday gifts.

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Personalize customer service and make it happen

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Personalizing customer service consists of targeting an audience and acting on specific objectives to increase business, build brand loyalty, and attract new clients or customers. Well chosen and thoughtful promotional items can also have an impact on personalizing customer service. photo credit: Ktoine.

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‘WOW’ customer service has to be reliable and consistent

Service Untitled

With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result. And so the shopping begins.

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‘Tis the season to rev up the customer service

Service Untitled

And what that means is the need of customer service representatives demonstrating those people skills that assure shoppers they are making good decisions. The average holiday shopper will spend 15 hours this season shopping for presents. photo credit: Zürich Film Office.