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Counting down holiday shopping days: Great customer service needed

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The National Retail Federation estimates the average jolly holiday shopper will conservatively spend $750 for family and friends this season. What we don’t like however, are problems with the merchandise or services we purchase. What we don’t like however, are problems with the merchandise or services we purchase.

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Warm thoughts for customer service during the holidays

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Choose a theme to invite clients, customers, and their guests to your store for a special event. A local jewelry store can promote a new designer, and invite customers for wine, cheese, and an exclusive premier of a new jewelry line. Do these simple tasks again and again; not just at holiday time.

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What happened to customer service at Sears?

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According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. Customer service begins with employees who want to be working and doing their best.

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The September Surge Is Here: How Job Seekers Can Prepare to Land the Role

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While statistically the start of the new year brings with it the hottest months to get hired, September is looking like a potential second choice, with employers heading into the holiday season, potentially needing more help and coming off the summer lull. What is the September Surge? Tramelle D. Visuals are the perfect way to give them this.

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‘Tis the season to rev up the customer service

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Statistics for the 2011 shopping holiday season look a little scary for merchants this year. According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010. The average holiday shopper will spend 15 hours this season shopping for presents.

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Of car dealerships and customer service

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Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences.

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Improving the online holiday shopping experience

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The holiday campaigns have begun; sales all over television, billboards, and online social media. Many of us shop at the last-minute, so customers want to be sure of time lines for delivery. There is nothing worse than being presented with hidden fees at checkout. So as a seasoned shopper, I look to the companies I trust.