Service Untitled

APRIL 22, 2013

With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result. And so the shopping begins.

Customer Service 40

Customer Service Credit Card Policies AT&T 40

Service Untitled

MAY 6, 2013

The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. P PRESENT. L LISTEN.

Customer Service 40

Customer Service Training Expenses Confidence 40

Service Untitled

MAY 21, 2012

There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?

Customer Service 40

Customer Service Social Media 2009 Purchasing 40

Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

Customer Service 40

Customer Service Social Media Negotiating Facebook 40

Service Untitled

AUGUST 14, 2012

It’s no exaggeration that most of us have become truly frustrated by poor customer service at least once in our lives. Instead many of us have turned to retaliate against bad service via the use of blogs, Facebook, and Twitter. If the customer service person is not helpful, ask for the manager.

Customer Service 40

Customer Service AT&T Confidence Twitter 40

Service Untitled

NOVEMBER 12, 2010

There’s nothing more stimulating to get me to pull out my credit card and make a purchase than a particular customer service person who just has that “WOW’ affect. He knows about the product he is explaining, and he is acutely aware of the competition and why I might find this particular organization more desirable.

Customer Service 40

Customer Service Credit Card Purchasing Confidence 40

Service Untitled

MARCH 7, 2011

“Wow&# customer service isn’t about what we learn in manuals; it’s about behaviors and the development and encouragement of excellent habits. Every employee can contribute to outstanding customer service, share with others, and together display the professionalism every organization desires.

Customer Service 40

Customer Service Confidence Purchasing AT&T 40

Service Untitled

NOVEMBER 4, 2010

Every day we see customer service in action. Those are the customer experiences we seem to remember the best. Some companies have consistently provided exemplary customer service, and obviously it’s hard to replicate because those experiences and attitudes are what makes these organizations stand out from the crowd.

Customer Service 40

Customer Service Training Confidence Skills 40

Service Untitled

JANUARY 18, 2012

On the Customer Service Scoreboard, there were 300 negative comments out of 336 (89.2%) while positive comments numbered 36 out of 336 (10.71%). Now Best Buy will have to regain the confidence of shoppers, and stop making excuses. It was impossible to deal with Best Buy’s customer service. What happened?

Customer Service 40

Customer Service Gifts Suppliers AT&T 40

Service Untitled

AUGUST 8, 2011

Once upon a time a client or customer would call a business on the telephone or write a letter; whether it was a complaint or compliment, the conversations remained private. As we fast forward to the 21st century however, organizations have been forced into finding new ways to deal with public feedback.

Customer Service 40

Customer Service Social Media Training Agencies 40

Service Untitled

JANUARY 4, 2011

The case of Systemgraph, a support company approved by Apple, and Greek physician Dimitris Papadimitriadis are becoming an Internet sensation, and it’s all about customer service or the lack thereof – depending which side you find defensible that is. He did not purchase the computer from Systemgraph. What do you think?

Customer Service 40

Customer Service Purchasing Google Legal 40

Service Untitled

SEPTEMBER 21, 2011

Jennifer had not spent more than ten minutes on the phone with the bank customer service representative when the agent told Jennifer she would have to ask the remainder of her questions at another time. Limiting talk time is not going to improve customer engagement. So what should an organization do?

Customer Service 40

Customer Service Phones AT&T Stress 40

LEADERASSISTANT.COM

DECEMBER 31, 2023

With a commitment to upholding the highest standards of professionalism, she goes beyond the traditional administrative role to advocate for the executive and the organization. Sage recognizes the importance of being a stellar representation of the executive and the company.

IAAP 74

IAAP Administrative Professionals Restaurants Customer Service 74

Service Untitled

APRIL 4, 2011

In real estate sales, there is a lot more to successful customer service than dealing with just customers and clients. Homes are listed in multiple listing services, and thousands upon thousands of other selling realtors are there to sell a listed home. Other organizations will have more respect for you.

Customer Service 40

Customer Service Social Media Phones Confidence 40

Office Dynamics

APRIL 5, 2017

Do you wish you were more confident? Learn to be a catalyst for change in your organization and it will catapult your reputation. How can you deliver over-the-top customer service to your internal and external customers? See yourself in a new light, starting today! More assertive? A better communicator?

Administrative Professionals 221

Administrative Professionals Assertiveness 2017 Customer Service 221

LEADERASSISTANT.COM

JUNE 4, 2023

Chynna is the founder of Matriarch Made Development, a consulting firm that helps organizations develop administrative teams. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 92

Restaurants Travel Customer Service Stress 92

Allwork

JUNE 29, 2023

By demonstrating professionalism and competence, you instill confidence in your members right from the start. By creating outstanding customer experiences and fostering a sense of community and collaboration within your coworking space, you empower your members to confidently refer their contacts.

Social Media 264

Social Media 2025 Collaborate Promotion 264

LEADERASSISTANT.COM

AUGUST 13, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Management 82

Management Restaurants Customer Service Budget 82

LEADERASSISTANT.COM

NOVEMBER 26, 2023

This episode features an excerpt from my audiobook, The Leader Assistant: Four Pillars of a Confident, Game-Changing Assistant. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Email 66

Email Management Confidence Policies 66

Office Dynamics

APRIL 2, 2015

Organization skills. Customer-service focused. Good communication skills. Team player. Interpersonal communication skills. Detail oriented. Positive, can-do attitude. Ability to prioritize. Accountable. Trustworthy. Ability to remain calm under pressure. Excellent calendaring skills. Excellent time management skills.

Assertiveness 100

Assertiveness Etiquette Administrative Professionals Skills 100

Office Dynamics

OCTOBER 3, 2011

In response to Joan's opening question about what is the "wow factor" on executive assitants, Diana said, “I’m looking at the Wow factor: admins are the “glue” connecting the organization together.” “I’m I’m looking for communication, customer service and the ability and desire to go the second mile.”.

Administrative Professionals 100

Administrative Professionals Customer Service Confidence Interviewing 100

Make or Break Moments

FEBRUARY 8, 2010

Do you have a crisis management plan for your organization? With Real Time Reviews a number one trend for 2010, you need to be ready to respond to online comments and concerns from customers.

Customer Service 100

Customer Service 2009 2008 2010 100

Office Dynamics

MAY 9, 2016

As more companies embrace the spirit of teamwork, you must learn to work with other people and truly become a team player to get the work done and help your organization be more competitive. In addition, the constant push for quality and improved customer service necessitates cooperation among employees.

Self Esteem 100

Self Esteem Assertiveness Skills Negotiating 100

Office Dynamics

FEBRUARY 2, 2015

As more companies embrace the spirit of teamwork, you must learn to work with other people and truly become a team player to get the work done and help your organization be more competitive. In addition, the constant push for quality and improved customer service necessitates cooperation among employees.

Self Esteem 100

Self Esteem Stress Skills Customer Service 100

Admin Awards

FEBRUARY 2, 2023

When my mom retired just shy of her 80th birthday from the profession, she was given a scrapbook that was packed with pages of pictures, letters and writings about what she meant to her co-workers and organization. They’re what I call the unicorns of the organization.

Interviewing 52

Interviewing Administrative Professionals Medical 2012 52

Ian's Messy Desk

JUNE 17, 2011

Find an organization that works in a field related to your interest and volunteer. Remember to speak clearly, display confident body language, and make eye contact. For example, if you are applying for a customer service position, list activities that portray you as responsible, friendly and helpful.

Job Hunting 100

Job Hunting Interviewing Customer Service Skills 100

Service Untitled

DECEMBER 27, 2010

Paul Stockford, president of Saddletree Research, an organization that gauges industry change trends, notes that the changes of customer experience management will continue an upward movement in social channels. For instance, the power of the media can cause a singular customer experience to “go viral.&# At a local.

Social Media 40

Social Media Customer Service 2008 2009 40

LEADERASSISTANT.COM

OCTOBER 22, 2023

She has a passion for the EA role and the value it brings to organizations. She is a co-author of The Heart of CEO Effectiveness, which reinforces the value and impact the EA role has within an organization. Let me tell you about ezCater with over 100,000 restaurants to choose from nationwide and 24/7 customer support.

Management 98

Management AT&T 2018 Training 98

Energage

SEPTEMBER 4, 2017

After much debate about the merits of employee engagement, even the most critical executives will now admit employee engagement is a tremendous asset to an organization – perhaps even a strategic advantage. Despite agreement on the business impact, executive teams continue to struggle with building up these critical areas of the organization.

2017 58

2017 Customer Service Training Skills 58

Service Untitled

JANUARY 24, 2011

Some critics say that customer satisfaction surveys are merely retailer popularity contests, but I disagree. When the same organizations continue to rise to the top of survey after survey and that special quality sets them apart from their competition, there is most likely something to learn and serious food for thought.

Customer Service 40

Customer Service Expenses Purchasing Confidence 40

Service Untitled

MAY 26, 2011

Maybe it’s just a coincidence associated with moving that brings me to wonder how customer service representatives relay their particular war stories of having to deal with difficult customers? So how do we help our customer service representatives be more productive and constructive?

Customer Service 40

Customer Service Training Phones Confidence 40

Service Untitled

OCTOBER 29, 2010

Service Untitled The blog about customer service and the customer service experience. People enjoy varied work, and they want to work in an environment where they can become passionate about a company, and that starts with the leaders of the organization.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

SEPTEMBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. Senior management can lead with their vision and strategies in order to instill employee confidence. Employee satisfaction a key to exemplary customer service A motivated workplace helps all of us do our jobs.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Service Untitled

JULY 7, 2011

In the name of competition, fast food establishments are judged on their food, their customer service, and customer experiences. Customers want innovative meals, and they want great value with cheap prices. Good service valued over good food? Empathica, a customer service management firm, surveyed 3,000 U.S.

Customer Service 40

Customer Service Restaurants Holidays Confidence 40

Service Untitled

OCTOBER 26, 2010

Service Untitled The blog about customer service and the customer service experience. More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty. So what comprises quality customer service and how can we do it better?

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

JANUARY 7, 2014

Research shows it’s more effective to question rather than just pump of confidence. The book is not a sales manual, but it will serve as a frame of reference as you think about how best to sell as an individual or an organization. Gallagher, Book Reviews Customer Service Experience Exercises/Resources'

Customer Service 40

Customer Service Negotiating Medical Gifts 40

Service Untitled

APRIL 30, 2009

Service Untitled The blog about customer service and the customer service experience. People could confidently make decisions based on the full picture and not worry about something they’re not aware of existing and influencing whatever they’re deciding.

Office Depot 40

Office Depot Customer Service Etiquette 2006 40