Books Etiquette Review Training 
LEADERASSISTANT.COM
JULY 2, 2023
In this episode, Jen talks about creating structure in your role, professional etiquette, and adapting quickly to changes at work. THE LEADER ASSISTANT BOOK Download the first 3 chapters of The Leader Assistant: Four Pillars of Game-Changing Assistant for FREE here or buy it on Amazon and listen to the audiobook on Audible.
Service Untitled
OCTOBER 11, 2010
The recurring theme in the book centers around the Golden Rule; if you treat people well and the way you would like to be treated, they will do the same. Sharp begins the book with his personal story. Bottomline : The book is unpretentious, inspirational, and offers excellent advice about the importance of customer service.
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Service Untitled
JUNE 8, 2010
The book emphasizes that satisfying customers is not complicated. Included in the training were steps to turn angry customers around. Bottomline: The book clearly explains starting and managing a company with practical and useful advice aimed towards customer service and employee satisfaction. We’ll Pick You Up.&#
Office Dynamics
JULY 21, 2016
In this month’s webinar, administrative training expert Joan Burge is revealing the solution—a brand new way to ease the burden on you and ensure your executive is happy. I understand we covered a TON of material in a short period of time, so please feel free to review the recorded presentation. Does this work internationally?
Service Untitled
OCTOBER 12, 2010
Many agents politely listen, but consider the training course just a supplement to common sense. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations. How do we then make it more interesting and applicable?
Service Untitled
SEPTEMBER 27, 2010
It becomes a finely honed combination of quantity and efficiency developed by knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service team. Solving someone’s issues with courtesy, honesty and efficiency breeds quantity also.
Service Untitled
AUGUST 27, 2010
Senior managers have to be involved, instead of just delegating training to lower-level managers. Think of the most successful companies operating, and review their values and key processes. The general unfixed nature of business demands new growth because of changing legislation, global competition, and market saturation.
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