LEADERASSISTANT.COM

JULY 2, 2023

In this episode, Jen talks about creating structure in your role, professional etiquette, and adapting quickly to changes at work. THE LEADER ASSISTANT BOOK Download the first 3 chapters of The Leader Assistant: Four Pillars of Game-Changing Assistant for FREE here or buy it on Amazon and listen to the audiobook on Audible.

2013 69

2013 Etiquette Restaurants Customer Service 69

Laughing all the Way to Work

JANUARY 19, 2009

.© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. I finally had a chance to sit down and read your book over the holiday.

Training 100

Training Time Zones IAAP Meeting Minutes 100

Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Respect your address book and their time. Don’t forward items to everyone in your address book. Social Networking Tips. Do your homework and learn to use social networking to your professional advantage. Joan Burge.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Respect your address book and their time. Don’t forward items to everyone in your address book. Social Networking Tips. Do your homework and learn to use social networking to your professional advantage. Joan Burge.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Respect your address book and their time. Don’t forward items to everyone in your address book. Social Networking Tips. Do your homework and learn to use social networking to your professional advantage. Joan Burge.

Social Media 100

Social Media Etiquette Facebook Networking 100

Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Respect your address book and their time. Don’t forward items to everyone in your address book. Social Networking Tips. Do your homework and learn to use social networking to your professional advantage. Joan Burge.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Respect your address book and their time. Don’t forward items to everyone in your address book. Social Networking Tips. Do your homework and learn to use social networking to your professional advantage. Joan Burge.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

DECEMBER 15, 2014

We’re offering our book, Who Took My Pen … Again? You might be wondering why we chose this book and not one of Joan’s first books, such as Become An Inner Circle Assistant or Underneath It All. This book comes from a very special place. Why Who Took My Pen? Purchase price: $1,495. Total Value: $1,960.

Gifts 100

Gifts 2014 Collaborate 2015 100

Office Dynamics

JULY 21, 2016

In this month’s webinar, administrative training expert Joan Burge is revealing the solution—a brand new way to ease the burden on you and ensure your executive is happy. Whether it’s helping you plan a trip together or you need an in-depth training session on TRAVO.com, please email us at help at travo dot com. Absolutely.

Travel 100

Travel Administrative Professionals Agencies International 100

Office Dynamics

JULY 9, 2014

Her books, website, podcast and tweets are worth keeping close by. PatriciaRossi Etiquette Expert, Author EVERYDAY ETIQUETTE, Professional Speaker,NBC Daytime’s National Manners Correspondent,Kindness not Formality,Relationships not Rules. Entrepreneur. Founder of the Quick and Dirty Tips network.

Twitter 100

Twitter Administrative Professionals Etiquette IAAP 100

Service Untitled

OCTOBER 11, 2010

The recurring theme in the book centers around the Golden Rule; if you treat people well and the way you would like to be treated, they will do the same. Sharp begins the book with his personal story. Bottomline : The book is unpretentious, inspirational, and offers excellent advice about the importance of customer service.

Customer Service 40

Customer Service Travel Training Etiquette 40

Service Untitled

JUNE 8, 2010

The book emphasizes that satisfying customers is not complicated. Included in the training were steps to turn angry customers around. Bottomline: The book clearly explains starting and managing a company with practical and useful advice aimed towards customer service and employee satisfaction. We’ll Pick You Up.&#

Customer Service 40

Customer Service Staples Etiquette 2010 40

Service Untitled

JULY 15, 2010

He begins his book asking the retailer to identify what type of business owner he might be, and breaks down the four personalities to: - Driver : Extroverted, egotistical, project driven, and makes decisions based on results. The book starts out like a regular retail sales training book, but highlights some great ideas.

Customer Service 40

Customer Service Interviewing Training Expenses 40

Allwork

NOVEMBER 6, 2023

And you can go from anything from an hour booking a meeting room to usually about three years contract horizon there. If you’re not near to the ideal sort of prime premises, with the higher footfall nearer to a train station, then you have got to work harder. They have to book this. And that’s now possible for them.

AT&T 264

AT&T Environment Travel Restaurants 264

Office Dynamics

MAY 29, 2018

After her live World Class Assistant course, she continued to learn from my webinars , books, Monday Motivators , and online courses. Learn business etiquette and protocol. I also need to say that Gillie is an outstanding executive assistant and has always maintained a professional, polished image. Gillie is a life-long student.

Administrative Professionals 188

Administrative Professionals 2018 Resume Etiquette 188

BioTeams

JUNE 30, 2020

So how do you stay focused for example in a Zoom meeting where, in aggregate: There are many participants, some with virtual backgrounds, fancy workstations with a tonne of books (or even those dialling in wearing their pyjamas). The term ‘sterile cockpit’ is relevant here for virtual meetings and can be borrowed to foster focus.

Agenda 69

Agenda Collaborate 2020 Etiquette 69

Office Dynamics

MARCH 12, 2015

It is very hard for small business to find the money to support training. I wrote an article called Getting To Yes that outlines the steps you need to take to persuade your executive to support your training. What about taking advantage of training from Skillsoft or an employee training through your company?

IAAP 100

IAAP ASAP Administrative Professionals Training 100

BioTeams

NOVEMBER 9, 2019

Learning from nature means that teammates must be trained to expect information rather than orders and must be able to quickly work out appropriate responses without having to be told. Max Bhanabhai is a bioteaming practitioner, author, strategic innovation and change management consultant. Tampa, Fla.: Meghan-Kiffer Press, part 3.

2019 65

2019 Collaborate Etiquette Time Zones 65

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. She recommended obtaining career-specific training, rather than generic, general, non-desk specific training. “We We need to bring training and development into the profession about the profession ,” she said.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. She recommended obtaining career-specific training, rather than generic, general, non-desk specific training. “We We need to bring training and development into the profession about the profession ,” she said.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Stephanie LH Calahan

MARCH 25, 2011

Thanks to Peter Coombs of FRONTLINE Training & Consulting. Booking Notebook. Those that become personal friends, service providers, or consultants may simply be transferred to your personal address book. When I entered every card into Outlook, I ended up with an address book full of strangers. The business cards?

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. I finally had a chance to sit down and read your book over the holiday. I usually snap my fingers and say "Hey, over here!" We joke about it, but it is distracting.

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Office Dynamics

DECEMBER 5, 2016

What are your top 3 recommended books for assistants? Is it okay to gift up in the office (give your boss a gift)? Is it appropriate to wear a skirt above your knee when you’re over the age of 55? Please share your recommendations in the comments below.). The Compound Effect, Darren Hardy. T he Organized Admin. The Innovative Admin.

Gifts 100

Gifts Facebook Goals AT&T 100

Service Untitled

OCTOBER 12, 2010

Many agents politely listen, but consider the training course just a supplement to common sense. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations. How do we then make it more interesting and applicable?

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Office Dynamics

JANUARY 18, 2017

Daren Martin’s presentation on showing up like an owner – and not “just an admin” – provided many great examples of how we can choose to show up, from dress and grooming to meeting etiquette to original professional contributions. It was this third element that truly inspired me.

Administrative Professionals 100

Administrative Professionals 2016 Mentoring Collaborate 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. I finally had a chance to sit down and read your book over the holiday. Everyone up here calls him Obama and our Prime Minister is called Harper. Why do we not use their full name?

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Laughing all the Way to Work

MAY 16, 2010

Do you ever get a meeting request and an agenda has not been provided, or if it is a teleconference the call-in details have not been given or the boardroom hasnt been booked for an internal meeting? When booking meetings ownership of the meeting has to be established. Is the boardroom booked? Whose responsibility is it anyway?

Agenda 100

Agenda Time Zones International IAAP 100

Office Dynamics

DECEMBER 15, 2016

Have an employee who has his nose in a book the minute he’s on his lunch break? Grab a gift certificate to a local used bookstore or delight him with a Jane Eyre Bookshelf Bandit tote bag (bonus: a book is donated to a community in need for every tote sold). For the Bookworm. For the Music Lover.

Gifts 100

Gifts Holidays Restaurants Travel 100

Laughing all the Way to Work

NOVEMBER 9, 2008

Just before my book was published I promised I would have a contest on my blog and someone could win a copy of my book. Here is how you can win: The tenth person to e-mail me at pattyannrobb@rogers.com will receive a free copy of my book. I finally had a chance to sit down and read your book over the holiday. I am remiss.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Make or Break Moments

FEBRUARY 1, 2010

I didn’t find a lot on the Internet to answer that question – sure would love your thoughts – but I did find an old article by Darren Rowse on Problogger offering IM Etiquette tips. Most involve contacting a blogger of which you are a fan but some can translate to building relationships with customers over the computer: 1.

Customer Service 100

Customer Service 2010 2009 2008 100

Service Untitled

SEPTEMBER 21, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employing company vision in customer service training Cheryl September 21, 2010 Culture , Customer Satisfaction , Customer Service , Hiring & Training 1 Comment Every company needs a motivational vision; what you want your company to ultimately become.

Customer Service 40

Customer Service Training Etiquette Medical 40

Service Untitled

MARCH 31, 2010

Toll collectors need to have customer service training also. Service Untitled The blog about customer service and the customer service experience. They need to be hired because they can not only do the job, but be able to deal with the customers – just like any other consumer oriented position.

Customer Service 40

Customer Service Etiquette 2008 2009 40

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. I finally had a chance to sit down and read your book over the holiday. Another helpful site I refer to for protocol on addressing officials is www.formsofaddress.info.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 10, 2008

The 10th person was someone by the first name of Tammy and once I get her address I will be sending her a copy of the book. I finally had a chance to sit down and read your book over the holiday. .© Copyright Patricia Robb 2010 10 November, 2008 We have a winner! Well that didnt take long. Congratulations Tammy! 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. So much is expected of executives these days. Excellent material!

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 21, 2009

Give the task to an assistant and we will work with everyone involved and not only set up the meeting date and time, but book the boardroom, photocopy and distribute the meeting materials and arrange the flight and hotel if necessary. I finally had a chance to sit down and read your book over the holiday. Good point Sabrina.

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

MARCH 10, 2010

The culture of the company is what the company is all about, and as new employees train with two weeks of classroom training and two weeks of practical knowledge answering customer calls, they are offered money to the tune of $1000 to quit if they feel they do not fit with the culture.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40