article thumbnail

7 Customer Service Books to Help You Level Up Your Business

Success

To help you get a handle on things, we’ve created categories for the seven best customer service books in print today. His book guides you step by step through his proven formula to build your own customer-focused team. And if you are a solopreneur trying to start a business , you may want to find time for all of them.

article thumbnail

A New Book Explores How Embracing Uncertainty Helps You Develop a Growth Mindset

Success

As Carse argues, “To be prepared against surprise is to be trained. Hornik went on to earn high marks and become editor of the Harvard Law Review. Reprinted by permission of Harvard Business Review Press. The post A New Book Explores How Embracing Uncertainty Helps You Develop a Growth Mindset appeared first on SUCCESS.

2022 266
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Leveraging Procedures for Effective Training and Onboarding

All Things Admin

Consider recording your training sessions, whether they’re in person or via platforms like Teams or Zoom. Incorporating Procedures Into the Onboarding Process Incorporating procedures into your training and onboarding process not only streamlines the integration of new hires but also enriches your entire company’s knowledge base.

article thumbnail

The Anthropology Of Change Management: Four Keys To Success

Allwork

Think of the tenor of client meetings and pitches, performance reviews (where performance — and drama — is even in the name), to celebrating product launches, to client acquisitions, to birthdays, to retirements, etc. In his book The Ritual Process , Victor Turner outlines his theory of ritual change that we all go through.

article thumbnail

Tips For Assistants – Reflection & Review (Liz Style)

My EA Career

Facing up to that was part of my reflection and review process. I understand if you’d rather close the book on 2023 and march into 2024 with no preparations or prescriptions. I’m calling it R&R Liz Style, Reflection & Review Liz Style and there’s three things you need to do. There were good reasons for that.

2024 52
article thumbnail

Ep 126: Ask Me Anything – Questions About The Leader Assistant Book

Go Burrows

In this Ask Me Anything episode of The Leader Assistant Podcast , I do my best to answer the following questions about my book from assistants all over the world: How do you handle negative reviews about your book? How long did it take you to write the book and what kind of hurdles did you experience during the process?

article thumbnail

Ep 105: Kathy Goughenour – Founder of Virtual Expert Training

Go Burrows

Check out the Leader Assistant Membership for ongoing training, coaching, and community. THE LEADER ASSISTANT BOOK. Kathy and her Expert VA® and Virtual Expert® Training program have been featured in Forbes, The Huffington Post, Good Housekeeping, All You, and The Wealthy Freelancer. LEAVE A REVIEW.