article thumbnail

What Makes Good Customer Service?

Success

Base your FAQ on firsthand knowledge of what customers need to know. These may include phone or SMS contact information, email and even a physical store or mailing address. It can be direct feedback at the store or in a meeting, analyzed from NPS surveys , monitoring employee interactions or even website analysis.

article thumbnail

Your Two Brains

Productivityist

Where news that breaks is valued over reporting and analysis. Analysis and reason are for the other brain. Your slow brain would prefer that you check email on a schedule. Where doing a job quickly is sometimes more valued than doing it well. Where auto-check is not as good as push. Where “Woot!” That is not its job.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

10 Marketing Rules these 10 Entrepreneurs Swear By

Success

My company doesn’t engage in market analysis, focus groups or fancy research; rather, my personal desires and frustrations have instigated every single product we’ve ever made. We leverage customer questions and FAQ information to create content for the questions people are asking versus just trying to rank for keywords.

article thumbnail

A Return to OmniFocus

Productivityist

But Im still getting a lot done during these experiences, and my return to Google has consisted of moving my mail back to Gmail (which took very little time to do -- as opposed to trying to work within my self-hosted email constraints would have) and shifting back to OmniFocus isnt something im doing overnight or in a wholesale manner.

2012 40
article thumbnail

4 Ways to Boost Your Gmail Productivity for Good

Productivityist

To make this post even more effective, you can grab a special report that helps you to improve your email (Gmail) productivity. I got my first email account in 1994. Back then, using email was exciting but somewhat complicated. Email is an integral part of our lives and the volume of email messages is growing all the time.

Email 40
article thumbnail

How to find your writing voice | Men With Pens

Men With Pens

Sarah – Even if you’re not a copywriter, these exercises can help with simple things like client communication, emails, etc. Thanks for sharing such fantastic analysis into the written world. Peter – *grin* Thanks goes to you for the inspiration. Enjoy the cognac! There are all sorts of places to use them! Leave a Comment!

2010 40
article thumbnail

Did You Reach Your NaNoWriMo Goal?

Men With Pens

Very interesting to see your analysis of which key points make a saleable novel, liking that. Get RSS right here Get email updates here Recent Posts What to Do When You Feel Like You Can’t Catch Up How to Take the Next Step in Your Freelance Career What To Do When Clients Haggle Which Type of Entrepreneur Are You? Reply Go ahead.

Goals 40