article thumbnail

What Makes Good Customer Service?

Success

Base your FAQ on firsthand knowledge of what customers need to know. It can be direct feedback at the store or in a meeting, analyzed from NPS surveys , monitoring employee interactions or even website analysis. Options for self-service provide an important ingredient to the customer service recipe.

article thumbnail

Your Two Brains

Productivityist

Where news that breaks is valued over reporting and analysis. Analysis and reason are for the other brain. Where doing a job quickly is sometimes more valued than doing it well. Where auto-check is not as good as push. Where even though we have streaming we also have pull-to-refresh. Where “Woot!” That is not its job.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Climate change and the 6 Americas

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Climate change and the 6 Americas Wednesday, October 14, 2009 at 7:55 am // By: ktcosmos // Category: Blogging , Business Strategies/Perspectives , Life of the Virtual Assistant What do these things have in common? failure to use a condom 2. volcanic eruptions 3. wildfires 7.

2009 100
article thumbnail

10 Marketing Rules these 10 Entrepreneurs Swear By

Success

My company doesn’t engage in market analysis, focus groups or fancy research; rather, my personal desires and frustrations have instigated every single product we’ve ever made. We leverage customer questions and FAQ information to create content for the questions people are asking versus just trying to rank for keywords.

article thumbnail

A Return to OmniFocus

Productivityist

Latest blog post: Building Your Business Online - Resources yuvizalkow 5pts 1 Like Cool analysis, Mike. It really mirrors my recent experience, except I didnt completely switch to Asana for everything. But it works for me because the work still gets done. Thanks for reading and for offering up your thoughts. Theyre much appreciated.

2012 40
article thumbnail

How to find your writing voice | Men With Pens

Men With Pens

Thanks for sharing such fantastic analysis into the written world. Which One Are You Reply Rahman Mehraby | Online Marketing Blog ( @Site_Booster ) July 25, 2010 at 5:37 am Now, I certainly believe there’s some taste, feelings, sound, temperature, etc in a voice that is written on my blog posts. Leave a Comment!

2010 40
article thumbnail

4 Ways to Boost Your Gmail Productivity for Good

Productivityist

If this is uncomfortable for you, be sure to read their security FAQ to learn more about the process. To make this process even more effective, there are tools to make this kind of analysis easy. As you can see, with some analysis you can improve your workday and even completely eliminate certain messages from your inbox.

Email 40