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7 Customer Service Books to Help You Level Up Your Business

Success

Client relations might mean taking traditional service calls, but it also means automated customer relationship management. To help you get a handle on things, we’ve created categories for the seven best customer service books in print today. Customer Relationship Management: Concepts and Technologies (4th Edition).

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Book Review: Gigged - The End of the Job and the Future of Work

Small Business Labs

We're behind on our reading, but did manage to get to Gigged - The End of the Job and The Future of Work. It's written by journalist Sarah Kessler, who's been covering the gig economy since 2011.  The theme that unites them is they all get work via an online marketplace or platform.

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Want to expand your horizons? 35 new books from TED speakers that will enlarge your world

Ideas.Ted

In this book, she presents evidence that while large philanthropic donations and headline-making policy changes may get most of our media attention, they are not the only tools to achieve peace. Hard to believe, but in 2018, only roughly 3 percent of US employees worked from home, reports management researcher David Burkus.

2019 139
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A Stay-at-Home Mom Drives Autism Advocacy with the Turo Car Sharing Marketplace

Success

After starting her family in 2011, her circumstances rapidly changed when her 18-month-old son was diagnosed with autism. Turo’s mission is to “put the world’s 1.5 billion cars to better use.” Turo car sharing as a side hustle Colorado stay-at-home mom, Michelle Perez, had a car that spent most of its time in the driveway.

Medical 258
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EA to Project Support Manager

Practically Perfect PA

Back in April 2011 I started as a team assistant to an office of 25 people but as time went on I started to get involved in finance, human resources and marketing along with the office management. Since 2011 there have been several structural and management changes. I learned to be ‘on top of my game’.

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How Women Are Rising in Business

Success

The National Women’s Business Council found that the top five industries (“healthcare and social assistance; professional, scientific and technical services; retail trade; and administrative and support and waste management and remediation services”) made up 66.2% of women-owned businesses.

2019 246
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Local Online Advertising to Increase 18% in 2011

Small Business Labs

| Main | Despite Recession, Private Tutoring Booms » August 25, 2010 Local Online Advertising to Increase 18% in 2011 Borrell Associates is forecasting a solid increase of 14% in online advertising in 2011.    This is much faster than their 2011 overall advertising growth forecast of 5%. 

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