The Small Business Blog

DECEMBER 14, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk A recent survey of small-business owners or managers by American Express’ small-business division shows that fewer of them are planning to give gifts or cash.

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On The Job

JULY 22, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 22, 2010 Is Using Social Media at Work a Good Idea? They can talk about work on Facebook using their (smart) phones, or they can tweet at midnight from home about work.

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The Small Business Blog

NOVEMBER 30, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Concentrate on your business, not your office. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk Digg Furl Netscape Yahoo!

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The Small Business Blog

NOVEMBER 23, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 2010 may be no better. Even when your phone rings and visitors come to your shop or website – you have no sale until the order is signed or the money handed over.

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Customers Rock!

DECEMBER 6, 2010

Social media has brought the customer experience more in-focus than ever before, and this became very apparent during the start of the 2010 holiday shopping season on Black Friday and Cyber Monday. The brave ones, armed with their mobile phones, made the trek into the brick-and-mortar retail stores to fight the crowds for their coveted items.

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The Small Business Blog

JUNE 8, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on Jun 09, 2010 If your small business has a website (which it should!) Stefan Töpfer Said on June 10th, 2010 at 8:35 am Hi Mike, Thank you for your comment.

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The Small Business Blog

NOVEMBER 2, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk has improved in the wake of the economic revival, says a survey by the Confederation of Indian Industry (CII). OnlineOffice: Overview Get the Flash Player to see this player.

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Service Untitled

JULY 25, 2011

Let’s face it; we are all subjected to the customer indignities of airlines, cable companies, print newspapers, and wireless phones. Bank of America tanks for lender customer satisfaction According to the 2010 US Primary Mortgage Origination Satisfaction Survey.

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Service Untitled

OCTOBER 28, 2010

Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it? Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00

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Stephanie LH Calahan

FEBRUARY 23, 2011

E-Mail Five Best Email Clients - [link] - Lifehacker did a cool survey of their readers to find out what e-mail tools you like the best.  Network with Stephanie or Connect with Your Smart Phone Become a Fan Follow this blog Categories News & Updates!   They received a huge number of responses! 

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The Small Business Blog

NOVEMBER 4, 2008

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Late Payment, Headache For SMEs : A Survey carried out by Barclays in Wales found that 48% of Welsh SMEs experience problems with late payment. Digg Furl Netscape Yahoo!

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The Small Business Blog

OCTOBER 26, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. OnlineOffice: Overview Get the Flash Player to see this player.

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Service Untitled

FEBRUARY 17, 2011

Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone. “I was on the phone with one of our long-time customers, and suddenly she was unable to respond to my questions. Good service valued over good food?

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Service Untitled

MAY 12, 2010

Try to have real people answer phone calls , and before a customer service representative answers the phone, ask the employee to smile. Return phone calls within 24 hours , and if you are unable to do that, find someone who can take your place and still do it right. Use customer service surveys.

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Service Untitled

OCTOBER 4, 2010

Keyboard shoppers can also supply their home phone numbers, and a personal shopper can call them direct. Land’s End boasts as being first in customer services dating back to the early 80′s and being the first retailer to offer toll-free phone ordering. There are no.

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Service Untitled

OCTOBER 6, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Attitude makes the difference in customer service Cheryl October 06, 2010 Culture , Customer Service , Customer Service Experience No Comments Let’s assume that customer service agents interacting with consumers know to act promptly and politely.

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Stephanie LH Calahan

JULY 18, 2011

According to a survey conducted by Small Business Administration 60 out a 100 small business owners claim that over 60% of their new business comes from referrals. His contact information is passed on, and he too gets an inquiring phone call leading to an appointment with a prospective client. © 2000-2010 Marketing Mentors Inc.

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Service Untitled

DECEMBER 16, 2011

In a global survey, Accenture wrote about deteriorating customer service and how most of us have at least switched one of our own service providers because we were displeased that our expectations had not been met. We’re obviously all looking for better prices and better service, but how do we handle situations when they go awry?

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Service Untitled

OCTOBER 7, 2010

Question: How do you approach design and how do you use your phone menu? Answer: We use the phone menu to identify how we should route each call. Social media is one of them and written commentary surveys are another listening post from each transaction. A lot of companies have a whole bunch of different ways they do that.

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Service Untitled

SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.) Having to repeat information to multiple agents or to the same agent.

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Success

MARCH 14, 2023

According to Discovery’s annual credit health survey from 2020, younger generations are being proactive in learning and improving their credit score. Put down your phone. According to Screen Education’s 2020 “ Digital Distraction & Workplace Safety” survey , participating employees spent an average of 2.5

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Service Untitled

JULY 7, 2010

A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&# Service Untitled The blog about customer service and the customer service experience. The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%.

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Service Untitled

MAY 27, 2010

Of course, a customer service representative doesn’t need a computer program to tell them how a customer is feeling when he starts screaming in the phone, but Magnify claims it can predict that outcome before it actually happens. Service Untitled The blog about customer service and the customer service experience.

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Stephanie LH Calahan

AUGUST 16, 2010

After conducting a survey of about 4000+ of my Twitter followers, I learned that people have a real challenge figuring out where to pay attention and how to figure it out. Network with Stephanie or Connect with Your Smart Phone Become a Fan Follow this blog Categories News & Updates!

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Service Untitled

JULY 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Advantages of using customer loyalty programs Cheryl July 30, 2010 Customer Service , Proactive No Comments I was just at Petco to buy dog food, and the cashier asked me if I wanted to join their customer loyalty program.

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Service Untitled

OCTOBER 21, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.). email, web, etc.).

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Service Untitled

MARCH 10, 2010

Humor seems to always appeal to the masses, and the new Zappos commercial successfully calls attention to the company by creating the perfect juxtaposition of funny puppets speaking over the phone and cleverly incorporating a customer service message. Service Untitled The blog about customer service and the customer service experience.

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Service Untitled

OCTOBER 25, 2010

A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. For the last 30 years, traditional customer service recruiting, training, Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone. Networking.

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Laughing all the Way to Work

SEPTEMBER 20, 2009

© Copyright Patricia Robb 2010 20 September, 2009 The Advertising Game Advertising is effective thats for sure. Telemarketing is my number one annoyance in advertising and as soon as I answer the phone and get that few seconds of dead air, that is my queue to hang up. 5, 2010 at 12 p.m. Lets enjoy our day together.©

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Stephanie LH Calahan

DECEMBER 30, 2010

  Accenture conducted a survey of 1,000 middle managers in large companies in the U.S. If you have something electronic around you cell phone, radio, tv – anything that is on or could come on anything that could bug you – turn it to the off position. © 2010 Copyright Calahan Solutions, Inc. –

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Service Untitled

FEBRUARY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Perception is key to customer service excellence Cheryl February 19, 2010 Customer Satisfaction , Customer Service , Customer Service Experience , Employees , Little Things, Big Differences 2 Comments It’s easy to fool our senses and perceptions.

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Service Untitled

MARCH 2, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Wachovia delivers positive customer service Cheryl March 02, 2010 Customer Service Experience , Employees , Little Things, Big Differences , Specific Companies 1 Comment Every bank gets their fair share of criticism.

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Service Untitled

APRIL 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

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Service Untitled

SEPTEMBER 3, 2010

Answer: Relationship Care is what we call our servicing ethos and very simply put, it is really about making sure we take advantage of whatever our interaction is with that customer to create incremental value to them during the time American Express is on the phone with them. It doesn’t matter who receives your call.

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Service Untitled

JUNE 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service procedures and social media preparation Cheryl June 30, 2010 Customer Satisfaction , Little Things, Big Differences , Proactive No Comments You wouldn’t jump into a swimming pool if you didn’t know how to swim. At a local. Networking.

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Service Untitled

APRIL 2, 2009

Some useful contact volume metrics to track are: The number of phone calls, live chats, emails, etc. It can certainly be misused or misunderstood, but assuming it’s collected properly, it won’t make mistakes. The time each interaction takes to complete. How many people are working at a given time.

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Service Untitled

APRIL 5, 2010

The site also offers a referral program with cash incentives, and the customer service toll-free phone numbers and contact information are easily accessible. Service Untitled The blog about customer service and the customer service experience.

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Customer Service Etiquette Negotiating Clothes 40