2010 Interviewing Phones Survey 
Small Business Labs
MARCH 15, 2011
Network Solutions recently released its 2010 State of Small Business report and it has lots of interesting information, including data on social media usage by small businesses. You may wonder why this survey shows lower social media usage than other surveys? . The answer is survey methodology.
Service Untitled
OCTOBER 7, 2010
Click “read more&# to read the interview. Question: How do you approach design and how do you use your phone menu? Answer: We use the phone menu to identify how we should route each call. Social media is one of them and written commentary surveys are another listening post from each transaction.
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Service Untitled
SEPTEMBER 3, 2010
This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.
Service Untitled
FEBRUARY 26, 2010
Leave a Reply « How to effectively complain over the phone Do toll-free numbers help customer service? Service Untitled The blog about customer service and the customer service experience. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.
Make or Break Moments
JANUARY 20, 2010
Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. I was talking with Business Coach and Professional Speaker Leslie Ungar of Electric Impulse Communications about customers.
On The Job
JULY 13, 2010
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Tuesday, July 13, 2010 Can Your Workplace Survive if You Take a Vacation? July 13, 2010 8:14 PM Anita said. That’s right – stop spinning on its axis. Establish boundaries.
Service Untitled
AUGUST 26, 2010
This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Things like that?
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