2010 Phones Social Media Survey 
On The Job
JULY 22, 2010
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 22, 2010 Is Using Social Media at Work a Good Idea? Facebook announced this week is has 500 million users. And not one of them ever, ever, ever uses it at work.
Small Business Labs
MARCH 15, 2011
Network Solutions recently released its 2010 State of Small Business report and it has lots of interesting information, including data on social media usage by small businesses. You may wonder why this survey shows lower social media usage than other surveys? .
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Customers Rock!
DECEMBER 6, 2010
Social media has brought the customer experience more in-focus than ever before, and this became very apparent during the start of the 2010 holiday shopping season on Black Friday and Cyber Monday. I spoke with Geoff Galat, VP of Worldwide Marketing for Tealeaf, to learn more about the social media report they conducted.
Make or Break Moments
JANUARY 20, 2010
Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. I was talking with Business Coach and Professional Speaker Leslie Ungar of Electric Impulse Communications about customers. .&#
Stephanie LH Calahan
FEBRUARY 23, 2011
Today, you can see content on: Use of Time Recycling & Time Management Social Media E-mail Use of Time How and Why to Stop Multi-Tasking - [link] - Peter Bregman writes an excellent article about multi-tasking. Every other Wednesday, I share links to a number of different blogs and sites.
On The Job
MAY 19, 2010
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Wednesday, May 19, 2010 The Most Critical Lessons From This Crummy Job Market When I was a kid, one of those "grown-up" sayings that made no sense to me was "never say never again." Great post.
Service Untitled
JULY 25, 2011
It’s a stretch to think that a social media site conjures up the scrutiny of a customer service report card. Let’s face it; we are all subjected to the customer indignities of airlines, cable companies, print newspapers, and wireless phones. I find it hard to believe that Facebook gets so much criticism.
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