2010 Credit Card Phones Survey 
Service Untitled
JULY 7, 2010
A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&# The company has even set up a website to help consumers keep track of all activity concerning legislative action for all credit card holders.
The Small Business Blog
DECEMBER 14, 2009
Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk A recent survey of small-business owners or managers by American Express’ small-business division shows that fewer of them are planning to give gifts or cash.
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Service Untitled
MARCH 2, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Wachovia delivers positive customer service Cheryl March 02, 2010 Customer Service Experience , Employees , Little Things, Big Differences , Specific Companies 1 Comment Every bank gets their fair share of criticism.
The Small Business Blog
NOVEMBER 30, 2009
Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Business owners increasingly upset over credit card transaction fees : Card issuers contend their swipe charges don’t hurt and should remain the same.
The Small Business Blog
NOVEMBER 2, 2009
Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Small business credit cards flourish as loans disappear : Want a loan for your business? OnlineOffice: Overview Get the Flash Player to see this player. Hit the plastic.
Service Untitled
OCTOBER 7, 2010
Powers and Associates award for highest customer satisfaction with credit cards companies and that speaks volumes. We’re not looking only at our competitors in the credit card industry. Question: How do you approach design and how do you use your phone menu? Answer: Through our listening posts.
Service Untitled
SEPTEMBER 3, 2010
Answer: Relationship Care is what we call our servicing ethos and very simply put, it is really about making sure we take advantage of whatever our interaction is with that customer to create incremental value to them during the time American Express is on the phone with them. It doesn’t matter who receives your call.
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