Walmart’s dismal customer service scores drive customers away
Service Untitled
MARCH 19, 2013
As a supermarket, the company didn’t do much better; scoring a 72 out of 100 rating and similarly low scores since 2005. Even Walmart’s e-commerce scored a low 78 out of 100 for performance during the 2012 holiday season. The problem with Walmart is multifaceted.
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