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7 Examples of Good Customer Service to Build Customer Loyalty

Success

These self-help pages may include FAQs, instructional videos, chatbots and community assistance message boards. Whether you ask open-ended questions or only one to understand your Net Promoter Score , it provides an opportunity to learn your customers’ likes, dislikes, and unmet desires. Both options are time-consuming.

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What Is a Good NPS Score?

Success

Passives score between 7 and 8, whereas scores 0 through 6 refer to detractors. Suppose a customer purchases a high-end cashmere sweater from your online boutique. She loves it and makes other higher-end purchases. She purchases them and what she receives is… a pair of $20 shoes. And that’s it—away we go!

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The Tower, The Village, The Path, and The Way

Productivityist

Related Posts: The Tower The Front Nine: Now in Print Non-Friction A Wise Man and His Tools Empire Avenue State of Mind 6 comments   Get Livefyre FAQ Sign in + Follow Post comment Link Sort: Newest | Oldest ExtremelyAvg 5pts I have been sucked into games like the one you described and lost weeks and months. It was, after all, free.

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How to Put Rumors to Rest

Men With Pens

We never referred to it obliquely a few weeks back. We have learned nothing since then. What you can learn about your business from being ill Reply Mary E. There is no ebook. There has never been an ebook. We haven’t been keeping it under wraps. Never happened. After all, we wrote Write for the Web years ago. Vicious lies.

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Three Reasons You Need to Convince Newbies They Need a Website.

Men With Pens

We want to learn more about the people we’re going to hire services from. One friend refers you to someone who only has an email address, a generic address like annepottertherapist@mail.com. when referring to the internet. We want to see a website that shows us pictures. We don’t want to have to call to ask. URL please?

2010 40
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Why Web Copy is More than Just Words | Men With Pens

Men With Pens

Lessons Learned from Steve Pavlina Reply Ed Gandia ( @EdGandia ) May 3, 2010 at 10:51 am Excellent post, James! And somehow I had to choose which one to buy – I have no idea of what half the technical jargon is referring to. I think it’s the little words that resonate and surprise that catch our eye. Meier´s last blog.

2010 40
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The Crucial Secret to Great Marketing | Men With Pens

Men With Pens

Where do you learn to get comfortable with all this? Also, referring to your line about standing up with conviction, I wanted to add that I’ve seen time and time again people who will test your confidence level just to see if you really believe in your services and product. Learn how to spin right?