Laughing all the Way to Work

MAY 9, 2010

I breathe a sigh of relief when I get someones assistant on the phone or receive an email from them. Knowing assistants and having a working relationship with them is very important and can make the difference when you need to set up a meeting or if your boss needs to have a quick phone call with their boss. 23, 1 p.m. (for

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

MAY 27, 2010

Of course, a customer service representative doesn’t need a computer program to tell them how a customer is feeling when he starts screaming in the phone, but Magnify claims it can predict that outcome before it actually happens. Homebuyer tax credit provides customer service opportunities The U.S.

Customer Service 40

Customer Service Etiquette Medical 2010 40

Service Untitled

JUNE 30, 2010

You should not just create Twitter and Facebook accounts and not be prepared for the flood of people who will express their opinions both good and bad; you will need to have a plan. Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone. Consider using social media the same way. At a local. Networking.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Laughing all the Way to Work

FEBRUARY 22, 2009

This is a must-have resource. Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. (for I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. Everyone up here calls him Obama and our Prime Minister is called Harper.

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Laughing all the Way to Work

FEBRUARY 28, 2010

Hello Patricia, You have some great resources at [link] Given your interest in country codes, I wanted to make you aware of my site, [link] for possible inclusion as well. CountryCode.org is a comprehensive guide to make phone calls from anywhere to any country in the world. Last half of the NHL season. let's see how it goes!

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

OCTOBER 25, 2010

A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. For the last 30 years, traditional customer service recruiting, training, Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone. Networking.

Social Media 40

Social Media Customer Service Etiquette 2010 40

Service Untitled

APRIL 28, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Rewarding Volunteers Douglas April 28, 2009 Customer Service , Little Things, Big Differences No Comments More and more companies are encouraging conversations in company forums, on blogs, through Twitter, and on similar sites. Write them thank you letters.

Credit Card 40

Credit Card Customer Service Gifts Etiquette 40

Laughing all the Way to Work

APRIL 17, 2010

If you have to answer the phone, deal with an email or attend to something for your boss, do so, as that is the nature of the admin job -- multi-tasking, but once you have done it, go right back to your to-do list, re-focus and continue what you were doing. Having a to-do list can be a life saver. 411 Look Up 411.ca

Environment 100

Environment Time Zones IAAP International 100

Service Untitled

JUNE 24, 2010

We invest a lot of resources into employee training and offer several seminar programs and consultations for our customers. Additionally, we have a knowledgeable crew of product specialists that answer end user’s questions via phone or e-mail, and advise our customers on the best product to use or how to set up their products.

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Interviewing Customer Service 2010 Etiquette 40

Service Untitled

OCTOBER 7, 2010

Question: How do you approach design and how do you use your phone menu? Answer: We use the phone menu to identify how we should route each call. We have a small, but mighty social media response team and have a Twitter handle. Recommending they hold on to the phone number if there is anything else we can do to assist them.

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Interviewing Customer Service Social Media Credit Card 40

Laughing all the Way to Work

MAY 10, 2009

Of course before I recommend anything I try it out so I picked up the phone and it asked me what I was looking for and what city and province. I chose details and was given the street address and phone number and I still had the option of having my call put through to the store number. You can use google to get similar information.

Google 100

Google Time Zones IAAP International 100

Laughing all the Way to Work

DECEMBER 5, 2009

I have a network of assistants that I call friends, although some are just phone colleagues, but we help each other. It works better if you have a whole pool of resources with different strengths to call upon. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles.

Time Zones 100

Time Zones IAAP Interviewing Holidays 100

Laughing all the Way to Work

JULY 16, 2010

Check: Are phone calls planned? For each one, write down what you hope to accomplish with the phone call to help you stay focused. It automatically updates when I use an office product, and I can manually enter stop/start times for phone calls, meetings, face to faces, etc. Doing too many things can actually waste time.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

DECEMBER 19, 2009

When I receive an initial request for a meeting, I use a meeting form and write down the information I need: who is requesting the meeting, what is the purpose of the meeting, where it will be held and a phone number or an e-mail address and dates that are available. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

APRIL 27, 2009

The Human Resources Director pointed me to a small office and I was left alone to read what must have been 200 pages. I basically know how to answer the phones and take messages. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. I just started at a law firm this week.

Time Zones 100

Time Zones IAAP 2009 Administrative Professionals 100

Laughing all the Way to Work

FEBRUARY 7, 2010

They said it works with most phone services. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. I have never used this escape route, but was reminded about it at a webinar I participated in recently and will keep these instructions close at hand. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

JULY 11, 2009

Having the opportunity to hash it out with another assistant is a great resource. I can tell you my friends and colleagues got a lot of phone calls in those early days and it was a wonderful resource and help to me. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles.

IAAP 100

IAAP Time Zones Administrative Professionals International 100

Laughing all the Way to Work

JANUARY 10, 2010

I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca would versus could You are what you read. Full Disclaimer: The opinions expressed in this blog are the authors own views.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca would versus could You are what you read. Full Disclaimer: The opinions expressed in this blog are the authors own views.

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

JULY 12, 2010

Holgate is the Executive Assistant to the President, she also reports to the Director of Human Resources and manages a staff of four. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. If you find some are outdated please let me know so I can remove them from this list.

2010 100

2010 Interviewing Time Zones IAAP 100

Laughing all the Way to Work

AUGUST 1, 2010

Along with our multiple work passwords, we have a password for our home computer, and if we sign up for Facebook, Twitter or any other website, we have another password to remember. Even if you phone the bank they need your secret passcode or they wont speak to you about your account. 411 Look Up 411.ca

Time Zones 100

Time Zones 2010 IAAP Filing 100

Laughing all the Way to Work

JULY 9, 2010

Did I phone to get my electricity turned on? I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. The meetings were stress free and I was able to depend on my checklists and templates. Now I am on holidays and preparing for a big move to a new home. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

JANUARY 19, 2009

The cure: always answer the phone professionally - this way youre never caught off-guard. I agree that we should always answer the phone professionally, but if it is a co-worker calling, it seems silly to say "Patricia Robb speaking, Executive Assistant to the CEO, may I help you?" January 19, 2009 Patricia Robb said. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

MAY 31, 2009

I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca would versus could You are what you read. Full Disclaimer: The opinions expressed in this blog are the authors own views.

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Laughing all the Way to Work

APRIL 22, 2009

I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca would versus could You are what you read. Full Disclaimer: The opinions expressed in this blog are the authors own views.

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

APRIL 5, 2010

I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca would versus could You are what you read. Full Disclaimer: The opinions expressed in this blog are the authors own views.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MARCH 20, 2010

I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca would versus could You are what you read. Full Disclaimer: The opinions expressed in this blog are the authors own views.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 27, 2009

I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca would versus could You are what you read. Full Disclaimer: The opinions expressed in this blog are the authors own views.

Time Zones 100

Time Zones IAAP Meeting Minutes Google 100

Laughing all the Way to Work

FEBRUARY 27, 2010

I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca would versus could You are what you read. Full Disclaimer: The opinions expressed in this blog are the authors own views.

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100

Laughing all the Way to Work

FEBRUARY 13, 2010

I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca would versus could You are what you read. Full Disclaimer: The opinions expressed in this blog are the authors own views.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JANUARY 19, 2009

The last online course I took was under $70 and was interactive using both the computer and a speaker phone for audio. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. I have found them to be really helpful. They can be contacted at: Louis@lastminutetraining.ca

Training 100

Training Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

JANUARY 23, 2010

I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca would versus could You are what you read. Full Disclaimer: The opinions expressed in this blog are the authors own views.

Time Zones 100

Time Zones IAAP AT&T 2010 100

Laughing all the Way to Work

NOVEMBER 8, 2009

If it is an external meeting, but local, enter location of meeting in calendar, provide your boss with address and directions, contact phone number, taxi chit. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. Do you need to book it or were you provided with location.

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

MAY 10, 2009

I used to work with someone who was an assistant in the Human Resources Department of a major law firm and has now become the Director of Human Resources in that same firm. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

NOVEMBER 10, 2008

I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca would versus could You are what you read. Full Disclaimer: The opinions expressed in this blog are the authors own views.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 9, 2008

I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca would versus could You are what you read. Full Disclaimer: The opinions expressed in this blog are the authors own views.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100