Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! He sent me an e-mail saying his computer-based web phone had unexpectedly stopped working. If a post has specific merit by all means forward to someone to provide resources. Social Networking Tips. Send no more than one news story a day.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

AUGUST 19, 2010

The blog is The Assistant’s Loft and the blogger shares some really useful information for assistants from tips on ordering flowers, phone etiquette, what not to do as an assistant (i.e. I found this post really useful and wanted to share this blogger’s tips with all of you and point you to yet another useful resource.

Etiquette 100

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Office Dynamics

AUGUST 19, 2010

The blog is The Assistant’s Loft and the blogger shares some really useful information for assistants from tips on ordering flowers, phone etiquette, what not to do as an assistant (i.e. I found this post really useful and wanted to share this blogger’s tips with all of you and point you to yet another useful resource.

Etiquette 100

Etiquette Filing Travel Phones 100

Office Dynamics

DECEMBER 15, 2016

Every year, managers and human resources professionals like you struggle with the same issue: what to give their employees for the holidays. Grab your techie a geek-chic Nerd Herder Gadget Wallet to keep his headphones, charging cords, flash drives, phone, cash and cards organized and close at hand. For the Tech Geek.

Gifts 100

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BMT Office Administration

OCTOBER 4, 2022

An example would be call centers, where employee phone calls and voicemails were recorded and closely monitored to ensure their quality and efficiency. Without a form of monitoring in place, the employee may embark down the wrong path, which can derail progress on the project and cost valuable resources to fix. Why is that?

Filing 52

Filing 2020 Suppliers Social Media 52

Laughing all the Way to Work

AUGUST 15, 2009

Sometimes I wish I had something to warn me when I am with someone with a cell phone so I can know that we are going to be interrupted. I find it frustrating when people either text while in a conversation or are constantly taking phone calls. Apparently not, when its by phone. In an emergency, the cell phone is a useful tool.

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Professional Assistant Blog

OCTOBER 31, 2008

Check with your Human Resources Department or manager to see if this falls into your corporate policy. You dont want to end up at work and be the only one wearing a costume. Looking like a rabbit might be fun, but you dont want to be gnawing your carrot around others as theyre working away.

2008 100

2008 Cubicle Google Docs 2007 100

Professional Assistant Blog

OCTOBER 29, 2008

Ive found a great resource on the ACT! My answer to this is: First off, cut down on the caffeine. Just had to say that, since you seem to be in a panic. Take a deep breath and follow the instructions below. website, which has the following online video tutorials for some of the most frequently used functions in this software.

2008 100

2008 Cubicle Google Docs 2007 100

Professional Assistant Blog

OCTOBER 31, 2007

If this doesnt help, seek advice from your Human Resources Department. Dont think of yourself as a robot. If you feel that your manager thinks of you this way, talk to them about it, but in a professional manner. Remember, the key is to work smarter, not harder.

2008 100

2008 Google Docs Cubicle 2007 100

Professional Assistant Blog

FEBRUARY 25, 2008

You have access to more resources, such as better technology and online learning (which is usually provided by the company). You can voice your opinion more so, since there are few executive personnel. Large Firms: Your job is more stable, since there are more funds reserved, due to larger profits.

2008 100

2008 Cubicle Google Docs 2007 100

Office Dynamics

MAY 23, 2012

We are often asked about doing etiquette seminars/programs onsite for administrative professionals across the country. Since we can't be everywhere at once and you can't always travel for the training we thought we would share this awesome resource with you. Emily Post's Guide to Business Etiquette for the 21st Century.

Etiquette 100

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Professional Assistant Blog

JULY 16, 2008

Even when I am not provided with the resources, I can make things happen. I consider myself and have been in the past, to be an over achiever. I do things in full, completely and beyond the best of my capabilities. I am really into self improvement in any way possible.

2008 100

2008 Cubicle 2007 Google Docs 100

Loosely Speaking

FEBRUARY 11, 2009

The usual etiquette of not blogging or Tweeting while in meetings didn’t apply during the meetup; interestingly, many were online and were actively sending links to one another as we talked, or blogging about what was said, or just Tweeting the meeting’s details. in our area. Join us on Wednesday, April 8, 9:00 a.m.

Networking 100

Networking 2004 2009 Etiquette 100

On The Job

MAY 21, 2009

Take an etiquette class. Many universities or even local business groups will offer etiquette classes, which many college kids dont even consider until theyre seniors and realize their manners border on the ape-like. I recently spent several days with professors, and then interviewed some over the phone. Their words, not mine.)

2009 100

2009 Etiquette Interviewing Networking 100

Stephanie LH Calahan

MARCH 25, 2011

In addition to the name, phone numbers, company, and e-mail, include where and when you met the person, who introduced you, and why you might want to contact him/her in the future. I do as I advise people when I consult on business and social media etiquette. Image And Etiquette Consulting & Public Speaker. Booking Notebook.

Business Cards 100

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Service Untitled

SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.) Having to repeat information to multiple agents or to the same agent.

Customer Service 40

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Laughing all the Way to Work

MAY 9, 2010

I breathe a sigh of relief when I get someones assistant on the phone or receive an email from them. Knowing assistants and having a working relationship with them is very important and can make the difference when you need to set up a meeting or if your boss needs to have a quick phone call with their boss. 23, 1 p.m. (for

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

OCTOBER 4, 2010

Keyboard shoppers can also supply their home phone numbers, and a personal shopper can call them direct. Land’s End boasts as being first in customer services dating back to the early 80′s and being the first retailer to offer toll-free phone ordering. There are no.

Customer Service 40

Customer Service Keyboards Etiquette Phones 40

Service Untitled

OCTOBER 21, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.). email, web, etc.).

Customer Service 40

Customer Service Phones Promotion AT&T 40

Service Untitled

APRIL 2, 2009

Some useful contact volume metrics to track are: The number of phone calls, live chats, emails, etc. The point of having (and using) the data is that you can adjust staffing accordingly and ensure that your company is doing all it can to make use of its resources. The time each interaction takes to complete.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

JUNE 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Your Competitors Douglas June 04, 2009 Behind the Scenes , Customer Service , Exercises/Resources 1 Comment Here is something you can do to make your company more competitive in about 10 minutes. Call your competitors and test their service.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. Everyone up here calls him Obama and our Prime Minister is called Harper.

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Laughing all the Way to Work

FEBRUARY 22, 2009

This is a must-have resource. Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. (for I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

JULY 7, 2010

A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&# The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%.

Credit Card 40

Credit Card Customer Service Postal Service FedEx 40

Service Untitled

FEBRUARY 17, 2010

I think that the amount and scope of customer service a company is willing to give is proportional to the amount of resources they are able to commit and dependant on the philosophy of service they want to adopt. Resources provide people and technology, but philosophy provides the mission statement and attitude of the organization.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

MAY 27, 2010

Of course, a customer service representative doesn’t need a computer program to tell them how a customer is feeling when he starts screaming in the phone, but Magnify claims it can predict that outcome before it actually happens.

Customer Service 40

Customer Service Etiquette Medical 2010 40

Laughing all the Way to Work

FEBRUARY 28, 2010

Hello Patricia, You have some great resources at [link] Given your interest in country codes, I wanted to make you aware of my site, [link] for possible inclusion as well. CountryCode.org is a comprehensive guide to make phone calls from anywhere to any country in the world. Last half of the NHL season. let's see how it goes!

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

JULY 30, 2010

All it took was my phone number and email address, and I would earn money back on all of my purchases. Since I am the companion to a few dogs and two horses, it’s a win, win for me. Why does Petco do it?

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

MARCH 10, 2010

Humor seems to always appeal to the masses, and the new Zappos commercial successfully calls attention to the company by creating the perfect juxtaposition of funny puppets speaking over the phone and cleverly incorporating a customer service message. The best commercial is one that can be viewed over and over and still elicit the same laugh.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

MARCH 16, 2009

Less time spent by representatives on the phone, over chat, etc. Resolving issues on the first contact is the easiest and fastest way to ensure customers end the call feeling their time on the phone was productive and that they got the help they needed. Saving money. saves the company money.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Service Untitled

OCTOBER 6, 2010

Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person. Take for instance the example of a title closing company here in South Florida. Maybe it’s time for a bit of attitude adjustment?

Customer Service 40

Customer Service Fax Etiquette 2010 40

Service Untitled

MAY 12, 2010

Try to have real people answer phone calls , and before a customer service representative answers the phone, ask the employee to smile. Return phone calls within 24 hours , and if you are unable to do that, find someone who can take your place and still do it right. Don’t argue with customers.

Customer Service 40

Customer Service Purchasing Phones Etiquette 40

Laughing all the Way to Work

MAY 10, 2009

Of course before I recommend anything I try it out so I picked up the phone and it asked me what I was looking for and what city and province. I chose details and was given the street address and phone number and I still had the option of having my call put through to the store number. You can use google to get similar information.

Google 100

Google Time Zones IAAP International 100

Laughing all the Way to Work

APRIL 27, 2009

The Human Resources Director pointed me to a small office and I was left alone to read what must have been 200 pages. I basically know how to answer the phones and take messages. I am not responsible for the content on any sites I have linked to as a resource or linked to in my articles. I just started at a law firm this week.

Time Zones 100

Time Zones IAAP 2009 Administrative Professionals 100

Laughing all the Way to Work

DECEMBER 19, 2009

When I receive an initial request for a meeting, I use a meeting form and write down the information I need: who is requesting the meeting, what is the purpose of the meeting, where it will be held and a phone number or an e-mail address and dates that are available. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

FEBRUARY 26, 2010

Leave a Reply « How to effectively complain over the phone Do toll-free numbers help customer service? You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.

2010 40

2010 Customer Service Restaurants Etiquette 40

Laughing all the Way to Work

JULY 16, 2010

Check: Are phone calls planned? For each one, write down what you hope to accomplish with the phone call to help you stay focused. It automatically updates when I use an office product, and I can manually enter stop/start times for phone calls, meetings, face to faces, etc. Doing too many things can actually waste time.

Time Zones 100

Time Zones IAAP 2010 International 100