Success

JUNE 30, 2021

Net promoter score—or NPS—has gained popular use across industries. Surveyed customers have only one question to answer. “On Respondents answering 9 or 10 are considered promoters. Respondents answering 9 or 10 are considered promoters. 10% detractors subtracted from 40% promoters yields an NPS of 30. Too obvious?

Promotion 262

Promotion Purchasing Social Media Clothes 262

Service Untitled

AUGUST 30, 2010

Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? When the FAQ and forums are not enough to help her customers, Elizabeth also has a Help Desk. A customer logs in and sets up a user account.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Men With Pens

JULY 11, 2010

I did a survey last year and one person requested that I increase my posting to five posts a week – because the information was so useful for building her business! I was spending more time writing, uploading, formatting, sending, replying to comments and promoting than I was with *my own kids*. How much information is enough?

2010 40

2010 Social Media AT&T Goals 40

Men With Pens

DECEMBER 13, 2009

I agree that regardless of your degree, the time you spent getting it, the pieces of information you actually retained – whether from Survey of Science class or Philosophy 101 – mold who you are, how you think and how you approach your job. If you’d like to be the first, please email me at steve@ionleap.com and ask me.

2009 40

2009 AT&T Learning Resume 40

Stephanie LH Calahan

MAY 20, 2011

Here's a tip: you talk to, email several people a day. 1) Send an email response. 2) Turn your email into a blog post - at least 250 words, spell-checked and edited. (3) 3) Promote your post via social media. (4) The list itself could be one. Any other item could become another article. Let the articles begin.

Social Media 100

Social Media PowerPoint Facebook Gifts 100