The Small Business Blog
DECEMBER 28, 2010
Today, rather than me telling more stories of how and why that could work, I thought I’d share with you the content and insights of a presentation that I came across recently from Jo Causon, the CEO of the Institute of Customer Service , that she gave at a conference in November of this year. speed of service.
Service Untitled
JULY 10, 2013
Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral.
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Service Untitled
APRIL 11, 2012
.” It seems a popular wire service 1-800-Flowers failed to deliver bouquets for many customers creating a plethora of Twitter and Facebook complaints with the fervor of an inevitable doom. Only a few dissatisfied customers ever received an answer on that ominous February 14th.
Service Untitled
APRIL 10, 2012
.” It seems a popular wire service 1-800-Flowers failed to deliver bouquets for many customers creating a plethora of Twitter and Facebook complaints with the fervor of an inevitable doom. Only a few dissatisfied customers ever received an answer on that ominous February 14th.
Service Untitled
AUGUST 30, 2011
If you had to cancel your flight because of Hurricane Irene, you may have been waiting on a “a virtual holding pattern&# for a customer service representative. American Airlines kept their customers waiting the longest; scoring in at one-and-one-half-hours before a customer service representative answered the call.
Service Untitled
MARCH 30, 2011
The front line employees are often the representatives who will have to make decisions when it comes to customer complaints, customer questions, and overall customer satisfaction. The art of customer service stretches well beyond the product, the prices, and the reliability of an organization.
Service Untitled
APRIL 6, 2011
Customers were polled mainly on their opinions regarding customer assistance and problem resolution – whether by Twitter, Facebook, corporate websites, telephones, or in person. So what makes a company measure up on customer service? Amazon.com boasts of having 130 million active accounts.
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