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What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

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7 Examples of Good Customer Service to Build Customer Loyalty

Success

As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty. Invite customer feedback.

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5 Ways to Include Soft Skills on Your Resume

Success

Some companies may even hire a candidate with exceptional people skills but little technical knowledge, figuring that learning technical aspects is easier than learning how to work effectively in a group. Soft skills are personality traits or behaviors that can be hard to define. Why is it important to list soft skills on your resume?

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Hard Skills vs. Soft Skills: What’s the Difference and Which Do I Need to Build?

Success

For instance, customer service, sales and human resources, while having technical aspects, are more likely to require emotional intelligence to succeed. If you commit to lifelong learning, you can ensure you have the most relevant and emerging hard skills required in your field. Seek instructional videos in your field online.

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TikTok Is Here to Stay—Is Your Brand Ready?

Success

TikTok has quickly evolved past the 15-second dance routines and other short-form videos that ushered it into popularity. While reimagining a new career that focused on more intimate job coaching, her 28-year-old daughter suggested she join TikTok to share the short videos she’d made about her services. “In Learn the Mechanics.

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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

I know of a company that enhances first impressions by having customized welcome signs reserving the best parking spots for client visits. Another one shows welcome videos, tailor-made for a new client, to begin the first meeting. You need real connections to develop lasting relationships with your customers. Do your homework.

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Cinch.fm Audio Service Shuts Down - Lessons We Can Learn on Customer Service & Not Counting on One Platform

Stephanie LH Calahan

Friday night I learned that one of my favorite pod-casting sites, Cinch.fm , was shutting down.    I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today.   Do you have backups of your videos and podcasts?