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How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words

Success

You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .

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Ep 252: Sage Johnson – Executive Assistant to the Co-CEOs of Catamount Constructors

LEADERASSISTANT.COM

(Be sure to check out the book Sage mentions in this episode -> The 29-Hour Work Day ) LEADERSHIP QUOTE When you choose the paradigm of service, looking at life through that paradigm, it turns everything you do from a job into a gift. Sage recognizes the importance of being a stellar representation of the executive and the company.

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Ep 246: Jared Kleinert – CEO of Offsite

LEADERASSISTANT.COM

Jared is also a TED speaker, 3x award-winning author, and USA Today’s “Most Connected Millennial” who has helped organize hundreds of events for over 30,000 attendees. LEADERSHIP QUOTE To give anything less than your best, is to sacrifice the gift.

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‘WOW’ customer service has to be reliable and consistent

Service Untitled

With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result. And so the shopping begins.

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Best Buy customer service still at odds

Service Untitled

.” It wasn’t until weeks later that customers found out their orders were going to be delayed, were “no longer available” or the order had been “canceled.” On the Customer Service Scoreboard, there were 300 negative comments out of 336 (89.2%) while positive comments numbered 36 out of 336 (10.71%).

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Employee recognition beneficial to customer service

Service Untitled

If you’re in business, you’re in customer service, and direct employee satisfaction and customer satisfaction are ultimately intertwined. Even when the company he worked for was forced to downsize and economize on expenses, there were still gifts and dinners to highlight employee recognition.

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Building a business culture to deliver the best customer service

Service Untitled

These are the organizations who have figured out how to delight their customers and even make them smile. After all isn’t the Zappos’ motto “powered by service” incredibly motivational which delivers a message of trust and reliability?