Service Untitled

FEBRUARY 7, 2011

If you’re in business, you’re in customer service, and direct employee satisfaction and customer satisfaction are ultimately intertwined. Even when the company he worked for was forced to downsize and economize on expenses, there were still gifts and dinners to highlight employee recognition.

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Service Untitled

AUGUST 7, 2012

Whether a customer spends $10 or $1,000, chances are at some time they are still going to have a question or an issue with a product. How an organization handles the situation can differentiate you from the competition. So what’s a local merchant to do to cultivate their customers’ loyalties?

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NOVEMBER 10, 2011

Shoppers will be looking for the best prices, discounts, free shipping, coupons, and blowout sales, however organizations that match the atmosphere with the merchandise will find an increase in buyers and an increase in sales. photo credit: Zürich Film Office.

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Service Untitled

NOVEMBER 22, 2011

Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. The same kind of question arises when an organization charges less for a product online than if you actually walked into the store?

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Service Untitled

MAY 11, 2011

Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Still a birthday card, a letter or a small gift honoring the occasion, gives you another opportunity to connect personally with someone.

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Service Untitled

MAY 10, 2011

Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Still a birthday card, a letter or a small gift honoring the occasion, gives you another opportunity to connect personally with someone.

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Service Untitled

MAY 14, 2012

These are the organizations who have figured out how to delight their customers and even make them smile. After all isn’t the Zappos’ motto “powered by service” incredibly motivational which delivers a message of trust and reliability?

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Service Untitled

DECEMBER 10, 2010

Are you still showing your customers that you appreciate their business all year round? You want to show sincere appreciation for customer patronage and want them to feel valued for making the choice of spending their hard-earned money at your organization. Take care of your customers and attract new ones.

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Make or Break Moments

JULY 1, 2010

I learned a great deal from her regarding social media marketing, organizing my time better and walked away with a lot of tools. June 20, 2010 Sheila Clover English , Social Network Committee Chair , International Thriller Writer’s Organization I didn’t know Sheila. She is engaging and fun as well!” Absolutely. Would I????

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Admin Awards

FEBRUARY 2, 2023

When my mom retired just shy of her 80th birthday from the profession, she was given a scrapbook that was packed with pages of pictures, letters and writings about what she meant to her co-workers and organization. They’re what I call the unicorns of the organization.

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Service Untitled

DECEMBER 17, 2013

It’s well recognized amongst all business owners that it cost more money to find new customers than to keep the customers we already have while trying to attract more clients to climb aboard our growing organizations. To add to the best product or service we can supply, can we then deliver more?

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Service Untitled

AUGUST 1, 2011

As kids we used to happily create personal gifts for our family and friends. Their innovative “My Macy’s&# program divides the organization into small geographic segments, each of which is handled by “on-the-ground&# buyers who select merchandise based on the specific demands of a store’s customers.

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Service Untitled

DECEMBER 27, 2011

Best Buy apologized for the inconvenience and offered gift cards to affected shoppers, but shoppers have long memories and having to get out into the world of shopping malls just days before Santa is due to arrive can harbor some long-lasting ill feelings about any particular organization. photo credit: Groupon.

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Service Untitled

FEBRUARY 10, 2011

Out of the top industries which include airlines, banks, cell phone services, credit cards, hotels, insurance firms, internet providers, investment companies, medical insurance, and retailers, consumers ultimately choose good customer service over low prices. Customers deserve respect even if they are wrong.

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Office Dynamics

OCTOBER 25, 2009

The 16th Annual Conference for Administrative Excellence was one of our best ever thanks to our fabulous speakers, energetic attendees, and the fantastic customer service from Red Rock Resort and Spa. Thanks to all our attendees who came from across the country and Canada representing 46 different organizations from various industries.

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2010 Customer Service Gifts Networking 100

Office Dynamics

OCTOBER 25, 2009

The 16th Annual Conference for Administrative Excellence was one of our best ever thanks to our fabulous speakers, energetic attendees, and the fantastic customer service from Red Rock Resort and Spa. Thanks to all our attendees who came from across the country and Canada representing 46 different organizations from various industries.

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2010 Customer Service Gifts Networking 100

Service Untitled

JANUARY 7, 2014

Pink (signed by the author himself) to all of our employees at A Small Orange as part of our holiday gift package. As a very service-centric company, we wanted to illustrate the fact that sales isn’t what it used to be and isn’t all about conning people into making a buying decision they otherwise would be against.

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Service Untitled

JANUARY 28, 2011

Customer experiences ultimately make the difference between customers walking through the door of your business or that of your competition. It doesn’t happen by chance because all functions in an organization need to be aligned in order for the process to run perfectly. Have gift cards available for customers.

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Service Untitled

NOVEMBER 24, 2010

The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations. Wal-Mart for their return policy refunding cash (for purchases under $25), gift cards (for purchases over $25), or an even exchange.

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Service Untitled

FEBRUARY 24, 2011

The more an organization understands how their company is performing and what works or not works can determine success or failure. Some companies send out gift certificates or complimentary dinners. Just by keeping your eye on your best customers and rewarding them for their loyalty, will serve you well in the future.

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Service Untitled

MARCH 17, 2011

The relationship an organization has with a customer ideally transcends the sales transaction. After all, we know when we have satisfied a customer with our product or service because they have what they want. Now does that necessarily mean they will use your services or buy your product again?

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Service Untitled

NOVEMBER 28, 2012

Recently, I sat down with Ritz-Carlton Vice President Diana Oreck to see if she could share any more secrets to the company’s customer service super sauce. ” Why is this important to customer service success and how do you train employees to recognize and act on unexpressed needs? A: We’ve got a vast list.

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Service Untitled

FEBRUARY 15, 2011

At one time only large organizations could afford the expense of customer surveys. Third party companies would construct and conduct the questionnaire, send them out to customers and clients, and tally up the results. Unfortunately, by the time the results came back, the product or the service was outdated.

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Success

DECEMBER 21, 2022

I’m working on taking time off for visits, but in the meantime I’ll reconnect the old-fashioned way by writing, sending cards throughout the year; little gifts the family might enjoy, too. I often think I need new clothes, but when I clean out or organize my closet, I realize I have lots of options and everything I need at my fingertips.

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The Small Business Blog

FEBRUARY 12, 2008

In my experience you can charge more, if you charge a fixed fee and get organized. Get rid of your timesheet – fix prices and bill your clients upfront – your customers will love you. Pricing by the hour can be great, but customers like to know what their final cost will be before commiting.

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Success

DECEMBER 14, 2022

Before becoming one of the most sought-after inspirational speakers on the TEDx roster, she rose through the ranks at Virgin Mobile Canada to earn the title Best Customer Service Agent in the Americas. I feel like I’m doing something more than just Christmas gifts,” said Rydzy. ROBYN PASSANTE. Robyn Passante. A Ripple of Hope.

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Jen Lawrence

MARCH 25, 2019

Years ago, I was working myself to insanity because I felt an overpowering sensation of indebtedness to my job and an unwavering commitment to an unscalable definition of good customer service. Good customer service meant dealing with every single task with a sense of accessibility and urgency. ” – try.

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Jen Lawrence

MARCH 25, 2019

Years ago, I was working myself to insanity because I felt an overpowering sensation of indebtedness to my job and an unwavering commitment to an unscalable definition of good customer service. Good customer service meant dealing with every single task with a sense of accessibility and urgency. ” – try.

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Success

FEBRUARY 15, 2022

Jean Accius is Senior Vice President at AARP, the nation’s largest nonprofit, nonpartisan organization dedicated to empowering Americans 50 and older to choose how they want to live as they age. That was when she started to build her business, organically, with the power of social media. Jean Accius. Senior Vice President.

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Men With Pens

MARCH 9, 2010

Reply Stacey Cornelius ( @thestudiosource ) March 10, 2010 at 7:53 am A well thought-out website can show your customers you’re tuned into their needs. People are seriously fed up with lousy customer service. I don’t have the gift of expression like the blog/comment posters here. But it has to be a good site.

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