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Ep 254: Ciara Trotman on Forming Professional Relationships and Career Paths for Assistants

LEADERASSISTANT.COM

In this episode of The Leader Assistant Podcast, Ciara talks about career paths for assistants, office politics, DEI for assistants, forming professional relationships, and perception vs reality when it comes to what an assistant’s job is.

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What Are 5 Components of Emotional Intelligence & How Do They Shape Your Future?

Success

For instance, consider a team leader experiencing difficulties at home such as financial strain, romantic issues or the loss of a family member. The product, price and speed of delivery are each excellent, yet their customer service could use some improvement. That is not to say that emotional outbursts should be tolerated.

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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

These examples have one thing in common: From start to finish, these business people and their teams thrilled their customers. Or in sales-speak, they optimized their customers’ experience. Once a business lands a customer, its No. 1 job is to optimize that customer’s experience. It’s a pleasure to meet you.

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Zappos customer service ‘core values’ sets record for longest call

Service Untitled

Zappos’ Customer Loyalty Team repeatedly exceeds expectations of the family culture CEO Tony Hsieh envisioned as his passion for customizing customer service always remains a number one priority 24 hours a day and 365 days a year. There is nothing better than the human factor when calling customer service.

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Introduction to Procedures: Usage, Terminology, and Tips for Getting Started

All Things Admin

They also allow you and your team to be more efficient. Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Form – A structured document with fields for collecting specific information.

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Ep 219: Annie Croner on Burnout, Boundaries, Confidence, and Detaching Your Worth from Your Work

LEADERASSISTANT.COM

Annie Croner is the founder and CEO of Whole Assistant, an online platform & community, formed to provide a positive place where assistants can go to transform their lives and level up their careers. Annie was originally on this show back in 2019 ( Episode 26 ), and I’m excited to have her back!

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5 Proven Ways to Gather Important Feedback From Your Customers

Small Business CEO

Your team might think you know what customers want, but if you aren’t gathering feedback directly from them, you’re probably missing something. And blind spots like this can be costly for your business and your ability to satisfy customers. Why not leverage that by making a small ask in the form of a website survey?…

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