Remove Customer Service Remove Facebook Remove Learning Remove Phones
article thumbnail

Raise your hand if you like automated phone message systems…

ProAssisting Blog

GetHuman.com is a website that lists thousands of companies along with their various customer service numbers WITH instructions on how to avoid those automated messages and get to a real human! Home Blog About Us Who we are About the Program Program Specifics Execs, HR Depts. Share it with others. Share it with others.

Phones 500
article thumbnail

Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. You need real connections to develop lasting relationships with your customers. Do your homework.

Email 279
article thumbnail

Can personal customer service survive in a digital world?

Service Untitled

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Understand the product or service and has a thorough working knowledge of the components.

article thumbnail

Getting back to the basics of effective customer service

Service Untitled

Read how easily they can be related to the core values of effective customer service: Habit number one calls for us to be proactive or to take the initiative to realize the decisions we make will ultimately determine the course of our businesses. Outstanding customer service calls for everyone to win. photo by: Wootang01.

article thumbnail

How to survive customer service blunders in the world of social media

Service Untitled

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums.

article thumbnail

What You Can Learn from @Charter about Social Media

Tips From T. Marie

Often I feel I have disappointed them when I explain why I feel social media has worked for me because it doesn’t include auto-tweets , sales pitches or using a Twitter following or Facebook Page friends as advertising targets. But I’ve stayed with them because I’ve gotten some really great customer service…through Twitter.