Success

DECEMBER 28, 2021

As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty.

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Success

MARCH 13, 2022

Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.” A couple of hours later, the happy patron pays his $200 tab; he will return to the restaurant nine times the next year. Do your homework.

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Email Customer Service Gifts Purchasing 262

Success

DECEMBER 21, 2022

We asked a host of experts, readers who follow SUCCESS on Twitter and Facebook , and our SUCCESS staff what they will do to kick-start the new year. Gina Muré from Facebook. Rory Vaden from Facebook. Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg.

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Success

DECEMBER 14, 2022

He did it to “share the peace with his neighbors,” according to his Facebook page. The surprises began with dinner at the swankiest restaurant from their hometown in Brussels and progressed to skydiving, matching tattoos and a “bachelor’s” weekend in Ireland. Neighborly Love. She woke him up at 5:30 a.m. ROBYN PASSANTE.

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Service Untitled

DECEMBER 17, 2013

To add to the best product or service we can supply, can we then deliver more? How do we step out of the box to help our customers realize the extra mile is what we are anxious to provide? Most of us have experienced customer service at its best and its worst. Can personal customer service survive in a digital world?

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Men With Pens

MARCH 9, 2010

The last time I went to a restaurant, I checked online for a menu before calling to make reservations. Reply Stacey Cornelius ( @thestudiosource ) March 10, 2010 at 7:53 am A well thought-out website can show your customers you’re tuned into their needs. People are seriously fed up with lousy customer service.

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