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Has the holiday shopping season started off with quality customer service?

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Hardly sounds like much customer service was going on. Dozens of surveys state that customers will pay more for a better customer service experience. But even though the sales were huge, the shoppers all agreed on what they look for in outstanding customer service. photo credit: Hotcouponworld.com.

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Warm thoughts for customer service during the holidays

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Don’t just promote your product, but give something valuable. Take care of your customers and attract new ones. Give or send out coupons with a significant savings to give people a well-appreciated discount. Do these simple tasks again and again; not just at holiday time.

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Walmart’s dismal customer service scores drive customers away

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Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” Yet, shoppers can be a forgiving lot if customer service personnel are at the job and eager to please, but that doesn’t seem to happen much at Walmart.

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Is your customer service “naughty” or “nice?”

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Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. Is customer satisfaction exploited by the fine print? photo credit: kholkute. photo credit: kholkute.

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Bringing more customer service strategies to traditional shopping stores

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My son was raised using the Internet and whenever we talk about buying a new product, he’s already on the corresponding website and has a wealth of information before I even find my car keys. Customers like to touch, feel, and taste; it’s all part of the retail experience. Never forget that the Internet is also your friend.

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More to customer loyalty than just having a great product

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Most of us take great pride in the excellent products or services we provide, but let’s face it – there are many great organizations and service providers who do the same thing. At one time, the only way to really figure out what customers wanted was through either the customer service help desk or via telephone.

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August 7th Treasure Your Customers day

Make or Break Moments

Here is a blurb from a blog written in 2005 about Treasuring your Customers written by Kirsten Osolind : August 7 marks “Treasure Your Customers Day.&# Rewarding customers means more than quirky holiday discounts and thank-you cards.