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APRIL 10, 2012

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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LEADERASSISTANT.COM

OCTOBER 29, 2023

In this episode of The Leader Assistant Podcast, Nicole talks about the art of delegation, building a support system, being a mompreneur, and unlocking your productivity potential. So excited to hear Nicole’s story and chat with her today about a little bit about delegation and unlocking productivity potential.

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MARCH 19, 2013

Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” Yet, shoppers can be a forgiving lot if customer service personnel are at the job and eager to please, but that doesn’t seem to happen much at Walmart.

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MARCH 14, 2011

As the popularity of online shopping continues to grow by giant leaps, so does the need for online customer service. When I go to the mall, service representatives use hand gestures and facial expressions to convey a message to me. .&# Is self-service better than live customer service?

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NOVEMBER 22, 2011

Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. Is customer satisfaction exploited by the fine print? photo credit: kholkute. photo credit: kholkute.

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APRIL 28, 2011

We bring our own recyclable grocery bags to food markets, we use less paper in our offices, we adjust our office lighting, we use more environmentally friendly detergents to wash our clothes, and most of us are willing to spend more for “green&# products and packaging. Let’s face it; it’s all part of customer service.

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FEBRUARY 22, 2011

Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences.

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SEPTEMBER 15, 2011

My son was raised using the Internet and whenever we talk about buying a new product, he’s already on the corresponding website and has a wealth of information before I even find my car keys. Customers like to touch, feel, and taste; it’s all part of the retail experience. photo credit: sancho_panza.

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MAY 11, 2011

Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Even if you decide to send a holiday greeting, why not tie a small candy cane, a bell with a ribbon, or even a sealed piece of festive candy?

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MAY 10, 2011

Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Even if you decide to send a holiday greeting, why not tie a small candy cane, a bell with a ribbon, or even a sealed piece of festive candy?

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SEPTEMBER 4, 2013

Most of us take great pride in the excellent products or services we provide, but let’s face it – there are many great organizations and service providers who do the same thing. At one time, the only way to really figure out what customers wanted was through either the customer service help desk or via telephone.

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NOVEMBER 19, 2010

The holiday campaigns have begun; sales all over television, billboards, and online social media. Make it clear how to return damaged items and what to expect if a product doesn’t work correctly. Provide links with social media so customers can feel they are part of the community and have confidence in the store.

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NOVEMBER 24, 2010

On Monday, Consumer Reports published its first Naughty and Nice Holiday List. Bean for their 100 percent product satisfaction guarantee. CompUSA for charging restocking fees of “up to 25 percent&# of the purchase price on any product that doesn’t meet its return criteria.

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Make or Break Moments

AUGUST 7, 2010

Here is a blurb from a blog written in 2005 about Treasuring your Customers written by Kirsten Osolind : August 7 marks “Treasure Your Customers Day.&# Rewarding customers means more than quirky holiday discounts and thank-you cards.

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DECEMBER 17, 2013

No matter how we try to dazzle, the golden rule of presenting the best product and doing it right, continues to successfully align our future for growth and success. The ultimate satisfaction for customers is receiving the best product at a reasonable and competitive cost. Take that time to work on customer retention.

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Eco-Office Gals

JANUARY 18, 2011

When your green business is in need of business cards, stationary, brochures or holiday cards you should at least consider printing responsibly. Because of all these aspects of green business, great customer service and competitive pricing, they are my go-to printer for my clients needs! Water-based aqueous coating.

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NOVEMBER 28, 2011

In Hawaii, small businesses make up 98 percent of the 30,000 businesses, and where huge retail establishments can beat prices and offer a wider inventory of products, most consumers still believe in putting money back into their own communities.

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MAY 6, 2014

If we listen carefully, we learn what our customers need because they will tell us either directly or indirectly, and in order to engage new customers, we often depend on word of mouth and our reputations. How credit card companies offer different levels of customer service Credit cards are an important way of life for most.

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JULY 19, 2011

The biggest complaints are waiting for someone to help us, sales personnel with little knowledge of their product, and sales people who are pushy and obnoxious. The results weren’t really surprising, but it does provide us with some interesting information that lends itself to customer service improvement ideas.

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Eco-Office Gals

NOVEMBER 28, 2010

Through Tuesday, StudioPress will offer their last sale on any and all StudioPress products. When researching for a host they topped the list with their 130% wind powered hosting, but I quickly discovered their customer service & uptime is top notch! StudioPress Disconts No More (Except this one). Don’t Forget!

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MARCH 3, 2014

For the third year in a row, customer satisfaction in the retail trade for the United States is at an all time industry high, but of course there are always some caveats since many of the top retailers who scored relatively low for customer satisfaction are among the top retailers.

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DECEMBER 28, 2010

Christmas is the time for good will toward shoppers, and with that in mind, Target, Wal-Mart, and Best Buy have dropped their re-stocking fees to boost customer service. Other stores, in an effort to boost customer loyalty offer generous return policies.

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JULY 5, 2011

The most popular products selling online are computer software, electronics, digital books and magazines, yet other online retailers have also taken a notable place in the wallets of American shoppers. As a brick and mortar establishment, it all adds up to improving and perfecting customer service. Do you do home deliveries?

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DECEMBER 9, 2010

Customer experience doesn’t just begin and end with a visit to the store, an interaction with a sales representative, and the subsequent purchase of the product. Our overall customer experience is the quality aggregate of an entire organization. I am attracted to the product; I purchase the product, and use the product.

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JUNE 23, 2011

Choose promotional products that can give your business a boost. There is no need to go broke on a customer appreciation day; just don’t be Ebenezer Scrooge either. This is the perfect time to introduce new products or services. Send individual invitations in advance to your most loyal customers.

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Customers Rock!

APRIL 26, 2010

On it were three large groupings of many signs, each sign a verbatim quote from a customer. Each quote was also directly attributed to a customer. These customer quotes were divided up by Citrix’s main product lines, each grouping a different color. You learn a lot about customers doing that.

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DECEMBER 24, 2010

A Christmas Customer Satisfaction Index survey showed Amazon as the top online retailer to best satisfy consumers during the busy holiday shopping season. People using mobile and smart phones rarely made purchases that way, and mainly used the devices to research prices, compare product specifications, or do product research.

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JULY 7, 2011

In the name of competition, fast food establishments are judged on their food, their customer service, and customer experiences. Customers want innovative meals, and they want great value with cheap prices. Good service valued over good food? Empathica, a customer service management firm, surveyed 3,000 U.S.

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Stephanie LH Calahan

JULY 1, 2011

Powerfully Productive businesses know that effective follow-up is critical to success.    CRM stands for Customer/Client Relationship Management.    Keep reading to learn more about what makes this tool unique and maybe you will decide that it could be one of your Productivity Powerhouse Tools too!

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DECEMBER 16, 2010

While successful businesses have always been about price, quality, and customer service, what can an organization do to guarantee that a particular customer will keep coming back? With so much competition out there and everyone trying to outdo each other, building customer loyalty is not an easy task.

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JANUARY 7, 2014

Pink (signed by the author himself) to all of our employees at A Small Orange as part of our holiday gift package. As a very service-centric company, we wanted to illustrate the fact that sales isn’t what it used to be and isn’t all about conning people into making a buying decision they otherwise would be against.

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APRIL 12, 2011

No matter how hard any of us try to deliver the best products and the best service, something can always go awry. No one is immune from making mistakes, but keeping your head and appreciating customers in an honest, upfront manner promises success. Simple ways to survey customers Rarely will our customers confide in us.

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JULY 12, 2011

Stella Overton, a Florida resident who often shops at Albertsons stated; “I like that the cashier says hello to me, and if I have a problem with the price of a product, I just stop her, and we check it out. I have to bag the groceries myself, and so I rather would use a live person.&#.

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APRIL 5, 2011

If you run a bakery where you design the fanciest of wedding cakes, why not purchase stationery to reflect the elegance of your product? In real estate, I design my thank you notes to reflect Keyes Real Estate Services with a hint of additional personalization to make it uniquely me. Invest in quality thank you notes.

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SEPTEMBER 29, 2011

Then came the customer service; a ten-year warranty or 100,000 miles. Hyundai developed a national campaign for buyers who lost their jobs; the customer could return their car with no penalties. Hyundai basically reinvented themselves and made their product better. There was more. ” ($1.3

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The Small Business Blog

FEBRUARY 14, 2010

You could find possible investors anywhere, even while on holiday. Please enter your real name, not your company, product or services name. Pitch your business as often as possible. University business schools often have investment events you should attend. Keep an open mind. « Are You A Competent Communicator?

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The Small Business Blog

NOVEMBER 9, 2009

No large retailer can be all things to all people, and there are always going to be segments of the population whose needs for particular products and/or services are going unmet. Niche Marketing Keys : Niche marketing is a common path to small business success. — ST.

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