Success
MARCH 13, 2022
In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. consumers would pay more for a better service experience and that 89 percent have stopped doing business with a company after experiencing poor customer service. These steps can help you deliver superb customer service.
Tips From T. Marie
AUGUST 17, 2016
A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Service Untitled
DECEMBER 12, 2012
Of course that includes gifts, decorations, and greeting cards which we all like to share as the joys of the season take over our common sense. What we don’t like however, are problems with the merchandise or services we purchase. For many shoppers, the local mall is the venue of choice for holiday gifts.
Admin Awards
FEBRUARY 2, 2023
Long before having a “strategic partner” in your admin was a thing, Herb knew what he had in Colleen as early as the ’70s, and leveraged her gifts for management, strategy, leadership, and interpersonal savvy to significantly impact Southwest, help it grow, and build its legendary “people” culture. It definitely got me through the pandemic!
Service Untitled
OCTOBER 15, 2010
Service Untitled The blog about customer service and the customer service experience. They need to motivate good customers to stay with them; instead of running off to the next pharmacy next month in order to benefit from that attractive offer of a $100 gift certificate. What about me? What about me?
Office Dynamics
OCTOBER 25, 2009
The 16th Annual Conference for Administrative Excellence was one of our best ever thanks to our fabulous speakers, energetic attendees, and the fantastic customer service from Red Rock Resort and Spa. definitely learned much to share with my Execs. Coming to our shopping cart soon!). They had many wonderful things.
Office Dynamics
OCTOBER 25, 2009
The 16th Annual Conference for Administrative Excellence was one of our best ever thanks to our fabulous speakers, energetic attendees, and the fantastic customer service from Red Rock Resort and Spa. definitely learned much to share with my Execs. Coming to our shopping cart soon!). They had many wonderful things.
Expert insights. Personalized for you.
279 
Let's personalize your content