Service Untitled

FEBRUARY 27, 2012

Power and Associates just released their survey which may or may not parallel big banks versus smaller institutions signing up new business practices, but a 5,000 customer survey results found a deflection rate of one in ten customers leaving large institutions last year because of high fees and lousy customer service.

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Service Untitled

NOVEMBER 22, 2011

.” There’s an organization who offers to refund the purchase price of a product if it doesn’t meet expectations, an entertainment promoter with a return policy, and even a popular credit card company that guarantees a refund on the full purchase price if it can not be returned. photo credit: kholkute.

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Customers Rock!

SEPTEMBER 6, 2011

She wanted to share a customer service story with me and get my take on it. Of course, the three big guys sent me order acknowledgment and tracking info all through the process. And, I noticed they have already charged my credit card. Around this same time, I needed some shoes and books. That was two days ago.

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Make or Break Moments

SEPTEMBER 3, 2010

Claire’s prefers customers who pay with credit cards Or perhaps Claire’s only wants you to spend LESS than $40 It is better to receive two bad $40 checks than one $75 bad check Gosh. Of course, I’ll continue to take my daughter to Claire’s but I will think twice before spending more than $40.

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Service Untitled

MAY 6, 2014

If 60% of customers tell their friends of a bad experience, 31% share their experiences on Facebook and other social media, and 20% write reviews, we definitely need a positive service recovery when our most sophisticated technology fails to remedy a customer’s displeasure.

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Service Untitled

NOVEMBER 8, 2013

No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. How is the customer treated? Is the service we expect now provided? Is there an apology for making us wait?

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Service Untitled

AUGUST 24, 2010

Service Untitled The blog about customer service and the customer service experience. Examples of perks awarded for poor customer service can include coupons, discounts, free upgrades, travel miles, free hotel accommodations, movie tickets, and the list goes on.

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Service Untitled

JUNE 16, 2011

Solomon also contends businesses need to perfect the ‘hello’ and ‘goodbye’ for customers, develop the customer service vocabulary, and work very diligently to hire the best personnel who will enhance their organizations, and not merely just answer the phone with stock replies, or pass a complaint on to another representative.

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Service Untitled

SEPTEMBER 3, 2010

Service Untitled The blog about customer service and the customer service experience. It’s a powerful way of servicing for us, and American Express continues to provide extraordinary care and service for our customers which hasn’t wavered for 160 years.

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The Small Business Blog

JANUARY 11, 2010

An unexpected problem which requires your immediate attention and of course money could arise at any time so you won’t be able to put in practice these tips. While trying to keep up with Jones’ people eventually rack up huge credit card bills and are screwed. Thank you so much for sharing. 5% is a good target too.

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Success

DECEMBER 21, 2022

Cut up credit cards. Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg. Look for low-sodium options at the grocery such as bread, deli items and, of course, fresh produce. Then you’ll be perfectly prepared to speed up and win in your business.

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The Small Business Blog

AUGUST 30, 2007

If you read this and think this is all b s – and you may be right, of course – let me know why you think you need to borrow money? But you are right of course that funding can also be a problem because of poor planning. When you submit an online application @ [link] we will follow-up.

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Success

SEPTEMBER 6, 2021

Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? Selling a digital product, such as a book or an online course is far simpler. Attract your first customers. How do you get customers to visit your website? You need help.

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The Small Business Blog

OCTOBER 2, 2007

Carnival of Money, Growth and Happiness #21 | Credit Card Lowdown Said on October 29th, 2007 at 8:17 pm [.] Of course we don’t need a study to tell us what is already perfectly obvious: flexible working isn’t just desirable from a personal and social level, but makes good business sense too.

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Men With Pens

MARCH 9, 2010

Reply Stacey Cornelius ( @thestudiosource ) March 10, 2010 at 7:53 am A well thought-out website can show your customers you’re tuned into their needs. People are seriously fed up with lousy customer service. Because I don’t have a US address on my credit card. But it has to be a good site.

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