Success
AUGUST 17, 2021
You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .
Workplace Insight
APRIL 19, 2024
While surveys over many years have identified the commute as the thing people tend to like least about their daily working life, the commute into a major city has its own unique deprivations. The insistence on a nine o’clock start is also associated with added costs in the forms of childcare and raised blood pressure.
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Allwork
FEBRUARY 28, 2023
This public-facing AI chatbot has an impressive range of capabilities, from answering inquiries to producing content, programming, and beyond. ResumeBuilder.com conducted a survey in February, questioning 1,000 U.S. business leaders about their current and future use of ChatGPT.
Make or Break Moments
JANUARY 7, 2010
Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory.
Service Untitled
JULY 31, 2012
Google, Facebook, and LinkedIn no longer maintain call centers claiming the costs are too high. Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? The quality of customer service paves the way for loyalty, revenue and happy shareholders.
Service Untitled
FEBRUARY 27, 2013
According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. Customer service begins with employees who want to be working and doing their best.
Service Untitled
JANUARY 13, 2011
Customer service and expectations have changed the genre of urgent care as well as routine medical services. Frederick Newell, author of Loyalty.com says if you “save customers time, you’ll often beat the competition by lowering “time costs.&# At a local.
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