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The Potential Customer just Walked – How Much did it cost you.

Make or Break Moments

Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory.

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The top ten retailers for best customer service

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The National Retail Foundation along with American Express listed the top ten retailers for best customer service selected by shoppers in their sixth annual Customers’ Choice Survey. The survey encompassed consumer attitudes toward retailers’ customer service and how retailers promote best practices.

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TSA suffers the slings and arrows of the worst customer service

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For as long as most of us can remember, the airlines industry has always scored the worst customer service marks on almost all surveys. A recent survey conducted by Consumer Travel Alliance revealed more than 50% of the participants rated the TSA as offering the worst customer service.

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Starbucks Introduces a Reusable Cup

Eco-Office Gals

However, just like with those who bring in their own cups, if you do purchase a reusable Starbucks one, the customer service team will still rinse it out with boiling water before each use (for those who are as interested in cleanliness as you are the environment). Certainly not.

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Service Untitled» Blog Archive » Impact of poor customer service.

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Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service.

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Zoe Ellis Moore Founder of Spaces to Places | Navigating the Changing Needs of Today’s Professionals: Trends in the Flexible Workspace Industry

Allwork

So there’s a traditional model and traditionally businesses, larger businesses have leased a property or they’ve purchased it, so they have got much more longer commitment to that asset. It costs so much with some of this equipment as well. These are the basics that it seems to be with this survey.

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Service Untitled» Blog Archive » Little things make a difference.

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Service Untitled The blog about customer service and the customer service experience. Customer satisfaction programs don’t have to be confusing; rather the basic premise of little things making a huge difference is universal when dealing with consumers. Don’t argue with customers.