Cost Customer Service Phones Survey 
Success
AUGUST 17, 2021
You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .
Service Untitled
JULY 31, 2012
Google, Facebook, and LinkedIn no longer maintain call centers claiming the costs are too high. Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? The quality of customer service paves the way for loyalty, revenue and happy shareholders.
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Customers Rock!
AUGUST 16, 2012
Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible. In my book , I talk about Killer Customer Service. Expectations.
Customers Rock!
MARCH 30, 2010
The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media. Here is a typical customer service tweet: Does anyone know if COMPANY X has a Twitter?
Service Untitled
MAY 12, 2010
Service Untitled The blog about customer service and the customer service experience. Customer satisfaction programs don’t have to be confusing; rather the basic premise of little things making a huge difference is universal when dealing with consumers. Don’t argue with customers.
Service Untitled
MARCH 16, 2009
Service Untitled The blog about customer service and the customer service experience. Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run.
The Small Business Blog
NOVEMBER 2, 2009
Community for small business outsourcing and cost control. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Hit the plastic.
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